ServiceNow

NafisaZ · ‎07-01-2024

Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling
what was the solution ?

Dr Atul G- LNG · ‎07-01-2024

Hi @NafisaZ

Looks bad, you just copy pasted your work for community. What is your thought on this? Where you stuck? what you build in this?

Please provide more details along with your understanding on this question. and it is OOTB way, if you check the problem contextual search.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎07-01-2024

Hi @NafisaZ

Looks bad, you just copy pasted your work for community. What is your thought on this? Where you stuck? what you build in this?

Please provide more details along with your understanding on this question. and it is OOTB way, if you check the problem contextual search.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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