Session has expired

Azanias1 · ‎07-09-2014

Today a user reported ServiceNow keep drop him off, just stating "Your session has expired, please log in again" (or similar), I found that this is a known issue.

Do you know guys if this was fixed? or is there another workaround for that?

Thanks is advance,

Juan

Azanias1 · ‎07-29-2014

Hello kapnk,

The way it was solved was using this method: Keep being redirected to login --- session has expired

As the users in that discussions stated that cleaning up the browser may or may not work, in my case it worked, at least that is what I think since the user never ask us for support again.

Hope that work for you too.

View solution in original post

Subhajit1 · ‎07-09-2014

Hello Juan,

Please refer to the following Wiki link for information on Session Timeouts:-

Modifying Session Timeout - ServiceNow Wiki

The System Property that you need to change for Higher Session Duration is glide.ui.session_timeout.

Let me know if you have any Queries.

Thanks,

Subhajit

Azanias1 · ‎07-10-2014

Hello Subhajit,

Thanks for the response but that property is currently set to 20 minutes, and the user reported of being kicked off every 2 to 10 minutes, I don't think that's the issue.

Greetings,

Juan

Pradeep Sharma · ‎07-09-2014

Hi Juan Urbano

This is known issue and is logged under PRB592747 fixed in Dublin Patch 2

Session expired message on login for end users

Please mark this as correct if this answers your question.

Thanks,

Pradeep Sharma

Azanias1 · ‎07-10-2014

Hello,

I checked our instance status and it is in Patch 3, I think that should be fixed by now. Might be related to the browser?