OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior? I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property? Tha...
Hi Community,We are looking for guidance on implementing a two-phase PII suppression approach for outbound read APIs used by downstream integrations, without breaking existing consumers.Requirement summaryPhase 1: For read API responses, return null/...
Hi Community,I have a question regarding inbound integrations in ServiceNow.For an inbound integration, how do you decide which integration approach to use? For example, we have options such as the Table API & Import Set API and Scripted REST API.In ...
Hi, I need assistance, for some reason when an incident is placed on hold with reason awaiting caller. Nothing happens at all. The business rule is there OOB no changes have been made. I created another business rule to make sure, see below screensh...
Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?
Hi Team,I have a requirement related to CAB Date/Time (cab_date_time) on the Change Request table.ScopeApplicable only for Normal Changes.CAB meetings are conducted on:MondayThursday Business RequirementA cutoff time exists for adding changes to the ...
Hi Team,I have a requirement on the Change Request [change_request] table for the CAB Date/Time (cab_date_time) field and would appreciate guidance on the recommended approach and complete implementation scripts.ScopeThis requirement applies only to ...
Hi Team,Could you please help me how to enable Update set button under Related Links in Form, I wouldn't able to capture my changes without that, It woulb be helpful, if anyone provided the Workaround Thanks,Naveenkumar A
I have a complex scenario at my hands here what client wants from me is an api endpoint to hit from their third party app to the servicenow instance and they want when they hit this api all the attachments related to sn_hr_core_case table should be d...
Hello everyone, I need a help in deleting 4 million records in a archive table which is ar_sys_email, what is best and safe way to delete these mass records.
Hi All,Below are my queries on change management OOB setup... please helpHow does OOB Blackout Windows and Maintenance Windows set up works and how is it used for conflict detection in the change management process. Who and how can create new or edit...
I have added"all_approval_tasks_are_complete" policy to the phase it showing as not run. and in deployment phase i have added a approval task. Now i am trying to complete the phase without completing the approval task,it was just asking a confirmatio...
Hi,I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance ...
I am trying to configure a default Article Body for a Knowledge Base using the Set default knowledge field values feature.Navigation:Knowledge Base → Set default knowledge field values → Article BodyWhen I select Article Body, a field labeled "Enter ...
I am developing a flow for a catalog item for an application install request. In the flow designer the build is done till the Catalog task item which is assigned to IT team. Need help in understanding what logic to apply post the catalog task creati...