We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Redirecting to the same page on click of Ui action

Hello Team, I have written the below code to show the Confirm message based on Assignment group the message is showing fine for both if & else conditions in client side but when it takes if condition it's showing the confirm message   and when tasks ...

Ram141 by Tera Expert
  • 2525 Views
  • 3 replies
  • 1 helpfuls

Async Business Rule Functionality

If a same  Async Business Rule runs multiple times on a same record due to multiple updates at different times, can all the executions run at the same time in the queue.We have a Integration that creates/updates  records in the target system. we noti...

pardhiv by Tera Contributor
  • 674 Views
  • 3 replies
  • 0 helpfuls

DashBoard

Can we create a custom date filter in reports and can we add to dashboard? Please suggest...  For reference I am snap.

SanakaBharR by Kilo Contributor
  • 1084 Views
  • 5 replies
  • 0 helpfuls

Resolved! trying to update a custom field in a table that extends sc_cat_item

Help!I have a table that I will call x_product that extends sc_cat_item.  There is a custom field quantityonstock that exists on the x_product table in a scoped app. I have not been able to update the field using a script include. Currently, quantity...

Fix Script calling Script Include.png Script Include heading screenshot.png Renee17_0-1767719028231.png Renee17_1-1767720286508.png
Renee-17 by Tera Guru
  • 1785 Views
  • 12 replies
  • 0 helpfuls

Email notifications for work notes

I am wondering if anyone has a solution for this rather small issue I am encountering. We have an email notification setup to notify the assigned to user if a catalog task has had a work note added.The email notification is using ${work_notes} to dis...

Untangling Years of Customizations: How Do We Get Back to OOB?

My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...

becks_kirk by Tera Contributor
  • 1088 Views
  • 4 replies
  • 1 helpfuls

Reports

Hi everyone,I’m trying to implement a weekly automated emITSM forumail in ServiceNow with the following requirement:Goal:Every MondayEach assignment group should receive only the tasks assigned to their groupGroups should not see tasks from other gro...

Resolved! Copied Change is bypassing Risk Assessment

Has anyone experiencing this, we have an issue where users are clicking 'Copy Change' on a Change Request and it is allowing them to 'Request Approval' without a Risk Assessment. 

Move Template from one instance to another

How to move custom created templates from one instance to another?Is there any specific table where templates will be stored?Will templates captured in update sets?          Your response will be helpfull.Thanks in advance          

imran sk by Tera Contributor
  • 2022 Views
  • 3 replies
  • 2 helpfuls

How to add approve or rejcet button in mail.

I am facing one issue that while adding button in the email template.Problem statement : -  I want to change the RITM state via email once end user will click on approve or reject from the mail it should update the state on the RITM table. How can i ...

shubhamgoch by Tera Contributor
  • 480 Views
  • 4 replies
  • 0 helpfuls

Resolved! ServiceNow Impersonation Issue

For some users, even they have the impersonator role and While they impersonating with the other user profiles and try to end the impersonation by clicking the "end impersonation". the end impersonation is not completed. It's still showing the impers...