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How do I use Service Now for software bug tracking?

  Hi there,   I am now to Service Now and I am looking for a simple bug tracking tool for tracking software bugs.   I am wondering if I can use Service Now for that since my company is using Service Now for IT ticketing. I know there are many good a...

richardhli by Kilo Explorer
  • 15973 Views
  • 7 replies
  • 0 helpfuls

Predictive intelligence

Hi Team, I am looking for some use cases of predictive intelligence for ITSM,if anyone has Implemented,could you please share more details. Thanks in Advance 

poonamv by Tera Contributor
  • 374 Views
  • 5 replies
  • 0 helpfuls

Change Management Flow

I am facing some issues in change management flow. In the DEV environment, all process is working fine. In the Production environment I am facing issues with the following scenarios.1. Authorize to scheduled - All the change request approvals and cab...

akhilaanil by Tera Contributor
  • 296 Views
  • 2 replies
  • 0 helpfuls

Deflection data not captured in ssa_deflection_metric table

I’m working on a Self-Service Analytics dashboard, but the deflection graphs are not displaying any data. It seems like deflection data is not being captured in the underlying tables. Could someone guide me on how to ensure the data is correctly capt...

SNOW_22 by Tera Contributor
  • 426 Views
  • 6 replies
  • 0 helpfuls

what is 'showServiceType'?

Hi All, Can someone please help me understand what is 'showServiceType.showTheFields', is it a OOB Glide form method? If it is a custom method, how and where can i check the definition?   var hideforhkg = ['extension_number_amendment_for','display_na...

Ankita9793 by Tera Contributor
  • 213 Views
  • 2 replies
  • 2 helpfuls

Approval notification reminder

I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval. My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved af...

Akki1 by Tera Contributor
  • 4007 Views
  • 6 replies
  • 0 helpfuls

Resolved! ビジネスルールのアクションのフィールド値で変数を選択する方法があれば教えてください

私は要求アイテムが作成or更新される際、ビジネスルールを利用して変数の値を変更したいと考えています。その際に、アクションのフィールドを利用して更新したい考えておりますが、アクションのフィールド値には変数が表示されません。変数を値を更新する場合はスクリプトを利用しないと更新はできないのでしょうか?実行タイミングのフィルター条件では変数は選択できるようでした。

shirakazu by Tera Expert
  • 286 Views
  • 2 replies
  • 0 helpfuls

Add users to group when someone is added to On Call roster

Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed.  Can we do this by adding/removing user from group which contains the custom ro...

Unable to see dashboard

Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...

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VanamaA by Tera Contributor
  • 404 Views
  • 10 replies
  • 0 helpfuls

Resolved! Regarding the issue with restricting access to the Knowledge Base

I have created a new Knowledge Base and configured it to be accessible only to authorized personnel in the Technical Support Team. However, this setting does not seem to work. Users outside the Technical Support Team Group are still able to view publ...

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ChunjiJ by Tera Contributor
  • 338 Views
  • 1 replies
  • 1 helpfuls

Release Management record state not moving

Hi,  I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...

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CarolMa6 by Tera Expert
  • 275 Views
  • 1 replies
  • 1 helpfuls