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Widget KB CategoryKBv3

Hi everyone, I dealing with scenario where I want to use the widget KB Category KBv3 but it doesn't show the created categories. I looked at the code and they are falling into the condition:  <div ng-if="::(data.show != true)">${No categories availab...

RenataN by Tera Contributor
  • 203 Views
  • 1 replies
  • 0 helpfuls

Knowledge Visibility

We're looking for an option that will allow users to view all articles in a KB bypassing existing article level Can Read Criteria, which is in place to restrict read access to just region-based articles.If a US based user searches for an article they...

RW-43 by Tera Contributor
  • 361 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding if/then to script include?

I use the following script include to return only room options (u_university_rooms table) that match the selected building code ("u_bldgcode") var getRooms = Class.create(); getRooms.prototype = Object.extendsObject(AbstractAjaxProcessor, { initi...

JP-ODU by Tera Guru
  • 337 Views
  • 2 replies
  • 1 helpfuls

Unable to install update to Workflow Studio - Yokohama

I am trying to install the update plugin for Workflow studio.  I am getting an error stating I have to install upgrades to the following plugins first: Playbook Experience ComponentsDiagram Builder However when I go to those plugins I get the message...

terrieb by Tera Guru
  • 1024 Views
  • 17 replies
  • 0 helpfuls

Resolved! On-Call Engaging

Has anyone been successful in configuring the auto-engaging of on-call resources (including any additional parties specified in the trigger rules/escalation policies? For high-priority incidents, I need to engage on-call folks without the delay of hu...

How to get all users in a variable for non admins

I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...

Roshini by Giga Guru
  • 268 Views
  • 2 replies
  • 0 helpfuls

How to make container variable visible on public form

Hi everyone I have created on public form there I have to put container between each variable but container split and end work well on portal view but not on the public form, please let me know whether we have any alternatives for this..

Walk- up Appointment Admin adjust start and end time

As an Admin - I need to adjust all open walk - up appointment! But the Windows start and Windows end is Read only!Any risk to update the Dictionary and uncheck read only? Or is there some other way for admin to update this field?  Besides impersonate...