I have a requirement to close the parent REQ and RITM when all the associated child tasks are Closed.It looks like OOTB functionality as I verified in PDI as well but I am facing an issue that when the RITM has multiple tasks and when the last task t...
Hi Community,I am facing an issue while creating a new Change Request in ServiceNow.When I click New to create a Change Request, the state model checklist at the top of the form highlights the Review stage in green. However, after I submit the record...
Hi Community, Can anyone share a clone plan document which they have used while cloning.
In guided self service how can i make view my response expanded by default and can i change the label or text of continue button?For reference i am attaching the screenshot
I created an email script. When I open that particular email script record, I can see the associated update set in the Versions tab. However, when I open the update set, I don’t see this custom update listed.
My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...
I have a requirement to show the data, which we get in the generic/global search bar to be populating based on the created date. AI search feasibilities is updated in our system. Can someone please help on how to achieve this request.Thank you,Roshin...
Many people ask how to start learning ServiceNow, especially beginners coming from different backgrounds like IT support, development, or administration. When I started learning the platform, I found that having a clear roadmap made the learning pro...
Hello Team, I want to create a CI record through a workflow using a service account with the ITIL role. Since we are using a completely out-of-the-box (OOB) instance, I am looking to create CI relationships using the OOB REST API. Could you please gu...
Hi,I have a catalog item that has 2 variables I would like to pass through the workflow with 2 different events and populate who get the notification.The first variable they select a support group (assignment group) and want that groups manager passe...
Hi Team,I am working on enabling Work Notes/Comments access for the itil_readonly role. When I impersonate an itil_readonly role user and open INC/CHG/PRB/REL records, the Work Notes, Comments fields are not visible on the form.The requirement is to...
Back to Box QuestionI've recently complete a few big re-platforming projects, taking clients back to out-of-the-box. I now have the challenge of attempting to get an instance back to OOTB where the ITSM updates have been skipped since Fuji (I believ...
Hi all, I have a request that is Closed Complete but is showing up under Open Requests on the Service Portal. Any idea why this is happening? How can I remove the Request from Open Requests? Thanks,Mallika
we have already have logic for create/modify/delete in place
I created a remote task definition and configured it as one sould, inbound and outbound fields, transforms and consumer criteria. I published it, however when I went to the consumer instance to activate my remote task definition , it did not show. I ...