Set Short Description and Set field value on change

[Dileep2]

Hi All,

I need to set short description, description, Source and Contact type value Onchange of a Category 2.

For Ex: If Category 1 is Customer and Category 2 is subsequent call for registration 

Set Short Description, Description to text and Source (u_req_group), Contact Type to choices.

When I use the below code Short description and Description text is populating and it's not updating (clear or delete) when I change the Category 1 and Category 2. The Short description and Description should populate only with the above mentioned Category 1 and Category 2 choices but not with other choices.

Also, The below code I have used to set values of Source (u_req_group) to 'System' and Contact type to 'Customer Portal / Website' If Category 1 is 'Customer Portal' and Category 2 is 'subsequent call for registration' (same as above), when  I use the below code the choice is set to 'System' and 'Customer Portal / Website' but with the new choices (new choice of System and Customer Portal is creating in the fields). The choices are already available and the values should set for only the above mentioned Category 1 and Category 2 choices and not with other category 1 and category 2 choices.

I have used Clear Value and Clear option in script but no luck.

Please suggest.

Thank you

if(g_form.getValue('u_sub_category') == 'subsequent call for registration' && g_form.getValue('u_category') == 'customer_portal'){
		
		g_form.setValue('short_description', 'RegReq open');
		g_form.setValue('description', 'Kunde hat den Passwortlink noch aktiviert Bitte Prüfen und bearbeiten');
		g_form.setValue('u_req_group', 'source_system_w');
		g_form.setValue('contact_type', 'portal_w');
			
	}

[Sagar Pagar]

Hi @Dileep2,

It creates confusion and not clear to me. Can you explain it clearly without confusion.

Thanks,

Sagar Pagar

[jaheerhattiwale · Accepted solution]

@Dileep2 Create Ui policy with following

Filter condition : 

'u_sub_category' is 'subsequent call for registration' AND 'u_category' is 'customer_portal'

Then in execute if true write below script:

g_form.setValue('short_description', 'RegReq open');
g_form.setValue('description', 'Kunde hat den Passwortlink noch aktiviert Bitte Prüfen und bearbeiten');
g_form.setValue('u_req_group', 'source_system_w');
g_form.setValue('contact_type', 'portal_w');

In execute if false write below script:

g_form.setValue('short_description', '');
g_form.setValue('description', '');
g_form.setValue('u_req_group', '');
g_form.setValue('contact_type', '');

Please mark as correct answer if this solves your issue.