what is difference between change type and chage model in service now?

[ayushup]

what is difference between change type and chage model in service now? Explain

[yashkamde]

Hello @ayushup ,
In ServiceNow, Change Type (Standard, Normal, Emergency) defines the basic risk/approval level (ITIL-based),
while a Change Model is a more advanced, customizable framework that dictates the specific workflow, states, and activities for different kinds of changes (like 'Application Change' or 'Infrastructure Change'), often using Flow Designer for automation, making models drive the process more than the type once they are implemented. Essentially, Types are broad categories, whereas Models are detailed blueprints for how those changes are managed in practice. 

• Change Type tells ServiceNow:
  -> What category the change belongs to
• Change Model tells ServiceNow:
  -> What exact workflow the change should follow

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• In Short:
  > Change Type is "WHY and HOW URGENT"
  > Change Model is "WHAT STEPS TO EXECUTE"
  
  
  I had tried to give a short explanation as far I know, If you find this helful mark this helpful and accept as solution...

[adityahubli]

Hello @ayushup ,

Change Type: Defines the specific category of a change as per the ITIL framework, such as Standard, Normal, or Emergency.

Change Model: Defines how the change implementation process should be carried out, including predefined steps, tasks, approvals, and timelines.

Change Type says what kind of change it is, while Change Model says how the change should be implemented.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical consultant

[DiveshTyagi]

Hi @ayushup 

Change Type defines the category and risk level of a change, such as Standard, Normal, or Emergency. It controls high-level behavior like approvals and governance.

Change Model is a reusable template that standardizes how a change is executed, including predefined tasks, approvals, timelines, and conditions.

[Aditya40]

Hi @ayushup 

Change Type decides what kind of change it is – standard, normal, or emergency – which defines the risk and approval process.
Change Model decides how the change will flow, including approvals, tasks, and notifications.
For example, a Normal Change type could use the ITIL Standard Model workflow, which includes CAB approval, implementation tasks, and testing before closure.