setting incident to active false

[Rahul Raja Sami]

Hi I have created a BR on request table, where it checks whether its parent is empty or not.

if not empty then it glide incident table and check for the concerned parent incident and sets it state to request created.
upto this is fine, but I want to set the incident active to false along with its state.

var gr = new GlideRecord('incident');
	gr.addQuery('sys_id',current.parent);
	
	gr.query();
	if(gr.next()){
		gr.state = '9';
		gr.active = false;
gr.work_notes='Incident converted to request \n Kindly access Request from Related List';
		gr.update();
	}

this is changing the state but not setting the active to false.
what to do?

[zcambayot06]

Hi Rahul, I'm facing same issue here. Have you resolved this? I have tried all the resolutions above but still not working. Thanks advance and appreciate anyone's response.

[Rahul134]

hi,
The issue is solved for me, please check the solution.

[Rahul Raja Sami]

I have tried this in Bg scripts but didn't work

var gr = new GlideRecord('incident');
    gr.addQuery('number','INC0261385');

    gr.query();
    if(gr.next()){
        gr.active = false;
        gr.update();
    }

[jMarshal]

Seems silly...but try putting "false" in quotes (gr.active = 'false';)...

[Rahul Raja Sami]

didn't work