Show Assigned to field on Service Portal.
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01-29-2024 02:06 AM
Hello Team,
I have a requirement.
The assigned to field should be added to the service portal view of all open tickets, and if this field is empty, it should be listed as 'Unassigned'
Can anyone suggest how to achieve this requirement?
1 REPLY 1
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01-29-2024 02:10 AM
Assigned to is a reference field and if there is no value in backend means., Assigned to is empty it will show blank on portal as well. You can educate the users about this, instead of doing more coding or customization.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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