Hello Everyone,
I tried to look into how an approver can be able to view the attachments of the record to be approved, whether it is from Knowledge, Change, or Requested Item.
However, most of the suggestions to solve the solution is to create a business rule that will copy the attachments to the Approval Form, which may work but may have long term impact on the storage. (Approver can't see attachment in service portal - ServiceNow Community) and (https://www.servicenow.com/community/itsm-forum/attachment-link-in-service-portal/m-p/573530/page/2)
So, the next best thing was to try to create a new related list to query the attachment table based on the approval record, which works fine in the backend, but not in the portal as I cannot download attachments directly from the portal table. (Idea came from this: https://servicenowguru.com/system-definition/relationships/defined-related-lists/)
Now, how can I show attachments of the record to be approved in Approval Portal without resorting to copying the attachments from the item to be approved of? I'm only thinking cloning and modifying the "Ticket Attachments" widget to behave the same way as like the second one?
