Attachment Link in Service Portal

[Arun87]

Hi,

We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the attachment which is attached while creating the request. Could anyone help me how to download the attachment from the variable in Service Portal.

[Ankur Bawiskar]

Hi,

you didn't copy my script exactly

this needs to be corrected

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var gr = new GlideRecord("sys_attachment");
    gr.addQuery("table_name", "ZZ_YY" + current.source_table);
    gr.addQuery("table_sys_id", current.sysapproval);
    gr.query();
    if (gr.next()) {
        gr.table_name = current.getTableName();
        gr.update();
        new global.VariableUtil().copy(gr.sys_id, current.getTableName(), current.sys_id); 
    }

})(current, previous);

Regards
Ankur

[Arun87]

Hi Ankur,

I have tried it but it is not working as expected.

[Ankur Bawiskar]

It should work fine

Did you ensure BR is running?

Did you debug BR by adding gs.info() statements?

[Arun87]

Let me check it

[Arun87]

I have tried adding gs.info statement in the business rule also. Business rule is triggerd but attachment is not copying to service portal for approver user role.