Show catalog variable on a approval form

Alex Saager1
Tera Contributor

‎10-29-2024 03:35 AM

Hi Community,

 

I was wondering if it's possible to show catalog item variables on a RITM approval form?

So, I have the below email that goes out for approval for firewall changes in this example:

AlexSaager1_0-1730197598709.png

Clicking the approve link takes them to this form:

AlexSaager1_1-1730197660036.png

Is it possible to have the approval details showing on this form instead of having to hover over the icon then drill down to the RITM level to the see the details

AlexSaager1_2-1730197926530.png

 


When looking at the form design it only shows the approval summary and cannot see anything else.

Hope this makes sense.

Many thanks,

Alex

 

 

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Brian Lancaster
Tera Sage

‎10-29-2024 04:03 PM

You need to add a mail script. Below is one setup to be used on multiple source tables including approval. The only thing this will not display in multi-row variable sets.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
    var item_sys_id;
    var tableName = current.getTableName();
    if (tableName == 'sysapproval_approver') {
        item_sys_id = current.sysapproval;
    } else if (tableName == 'sc_task') {
        item_sys_id = current.request_item.sys_id;
    } else if (tableName == 'sc_req_item') {
        item_sys_id = current.sys_id;
    } else {
        item_sys_id = '';
    }
    //gs.log("SYS ID : "+item_sys_id);
    var item = new GlideRecord("sc_req_item");
    item.addQuery("sys_id", item_sys_id);
    item.query();
    while (item.next()) {
        template.print("<div style='font-size:12pt;font-family:Arial, Helvetica, sans-serif;'><span><b>Options</b>:</span><br />");
        var keys = [];
        var set = new GlideappVariablePoolQuestionSet();
        set.setRequestID(item.sys_id);
        set.load();
        var vs = set.getFlatQuestions();
        for (var i = 0; i < vs.size(); i++) {
            if (vs.get(i).getLabel() != '') { //This displays all of the variables (answered/unanswered)

                var val = vs.get(i).getDisplayValue();
                if (val != '') {
                    template.space(4);
                    template.print(vs.get(i).getLabel() + " : " + val + "<br />");
                }


            }
        }
        template.print("</div>");
    }
})(current, template, email, email_action, event);
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