Show incidents created by caller on call record

[Community Alums]

Hi Experts,

We have a field called "Caller" and "Incidents opened by Caller" fields on call record. Caller is referencig to user table and  Incidents opened by Caller is referencing to Incident table. Requirement is to display all the incidents of the caller selected. I know we can show incidents of caller on related list by "Incidents by Same Caller" but we want the same functionality on new form.

Thanks in advance

[Rahul Talreja · Accepted solution]

Hi @Community Alums 

javascript:'caller_id='+current.caller;

Try using,

[Rahul Talreja]

Hi @Community Alums ,
What is the field type of "Incidents opened by Caller", do you have a place for reference qualifier?

[Community Alums]

Hi @Rahul Talreja 

Type is Reference and it has reference qualifier.

[Rahul Talreja · Accepted solution]

Hi @Community Alums 

javascript:'caller_id='+current.caller;

Try using,

[Community Alums]

Hi @Rahul Talreja 

I have tried above one but no luck.
Ref Qualf: javascript: 'caller_id='+current.caller;
This worked for me.

Thankyou