Show incidents to users selected in variable.

[Community Alums]

We have hidden incidents from all users and made only visible to "Desktop support" group  members.

Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.

[Rohit Singh]

Hi @Community Alums ,

You can add that user in the "Desktop support" group so that user can access the incident.

What is the use of record producer here?

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[Ankur Bawiskar]

@Community Alums 

Same question asked by other community member.

Seems to be your colleague

Show incidents to users selected in variable. 

I responded this

incident can be submitted from native and from record producer.

What's your actual business requirement?

I doubt if this is a valid business requirement.

What point it makes to show incidents to those for whom it's raised? then who will work on those incidents if agents can't see those?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Actually incidents are hidden from everyone which belongs to some category.
Now we need to make it visible to user who is selected in "Requested for" variable while submitting the request for record producer