Show Workflow link is missing for few RITM's

[Niharika13]

Hi All,

RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition and parent record REQ also has been approved

One thing I noticed is initially we are setting short description value as catalog item name + requested for name but for these few RITM's it took short description as catalog item short description

Anything I'm missing?

[Gabor10]

Are you sure the affected RITMs are running a Workflow and not a Flow?

[Niharika13]

It is workflow, it is missing only for few RITM's .I can see the link on other RITM's

[Ankur Bawiskar]

Hi,

Is this happening always for particular catalog item?

Regards
Ankur

[Niharika13]

Not always, as far as I can see only for 3 RITM's it happened and after that everything worked perfectly