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Resolved! Create Second RITM in Workflow Activity

Currently using ISTANBULObjective:   Create a second RITM under new REQ using script in Workflow.   This RITM would then trigger it's corresponding workflow.Details: We have a Catalog Item (New Provider) that allows our organization to ask for a onbo...

kevinthury by Tera Guru
  • 5413 Views
  • 13 replies
  • 5 helpfuls

Resolved! Cart Api is not workng

Hello All, I have been trying to achieve the functionality where when i send an email to my service now my developer instance, it should trigger the inbound email action and should create the request and requested item for the service catalog demo Ne...

how to dot walk in script include

Hi all, I'm little bit confused, like how to link the fields from 2 different tables. Ex: sys_user & cmn_location. In user table i can able to see city & country fields but the field names are populating as location for both. In this case I want to g...

Sweety11 by Kilo Contributor
  • 3609 Views
  • 26 replies
  • 2 helpfuls

How to prevent duplicate records in staging table ?

How to prevent duplicate records in staging table ?   I mean, if there is any duplicate record in the excel file then while importing records through that excel file in staging table it should prevent the duplicate records to be imported. Can I use o...

Abhisek3 by Kilo Contributor
  • 1624 Views
  • 9 replies
  • 0 helpfuls

Resolved! REST - Post from a Workflow Script

Hello, Just to say this is my first time trying to use/configure a REST message and have no previous knowledge at all !!!! I am struggling with a REST message using a variable from a catalog request. I have created a REST Message with an Endpoint tha...

stevemkuk by Tera Contributor
  • 894 Views
  • 3 replies
  • 1 helpfuls

Resolved! How do you get variables from a catalog task to show up on an SCTASK

Hello, I have an issue getting the variables to show up on an SCTASK after submitting a request. For instance after a request for hardware is submitted through the catalog, it creates a RITM and an SCTASK for review. The variables from the form are s...

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Newbie86 by Kilo Contributor
  • 5479 Views
  • 11 replies
  • 0 helpfuls

Resolved! Incident Inbound Email Action - Additional Comments vs Work Notes

Hello all, It has been requested that when an ITIL user replies to an Incident via email, that the email message go into Work Notes, while if the caller replies, it goes into Additional Comments.  I believe the Update Incident (BP) should be cloned a...

Eric148 by Tera Guru
  • 2281 Views
  • 2 replies
  • 1 helpfuls