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Resolved! Csat survey

Hi All,   We have csat surveys for incidents and service requests already. But client is looking for a change in trigger condition. New req is like user needs to receive only one csat survey irrespective of no of tickets raised in a month as incident...

madhuri229 by Tera Contributor
  • 1425 Views
  • 6 replies
  • 2 helpfuls

Resolved! Update Approvals

for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?

Nishant16 by Tera Expert
  • 1289 Views
  • 3 replies
  • 0 helpfuls

Need to update repeat_untill field of schedule entry.

i have been trying to update repeat_until field of schedule entry, since the record number is huge i am doing it through a BG script. field type is date_integer i have tried with this script for one record but it makes the field empty. var gr = new G...

kunden by Kilo Explorer
  • 472 Views
  • 1 replies
  • 0 helpfuls

g_user is not working. WHY????

Hi All, my Onload script is not working. Please help   function onLoad() { var a = g_user.userID.email; alert("Result: " +a); }   I am getting result as Undefined.

Resolved! Delegates for approval

Hi, One the approvers X is on long leave so the approvals need to route to a delegate Y, from the X user record I created a delegate and added Y and checked the Approvals checkbox, but the approvals are still going to the person on leave. please find...

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Is the Service Portal being replaced by Employee Center?

I am reviewing the release notes for Rome and noticed that there is a new feature called Employee Center. It looks like we are being recommended to migrate to EC instead of using Service Portal. Is the Service Portal going away? If we don't migrate t...

Pat Surtan by Tera Expert
  • 3034 Views
  • 2 replies
  • 5 helpfuls

Resolved! Need to run the query between specific date range

HI, The below is my query for a table to update record via fix script or background script.   var gr = new GlideRecord('fm_expense_line');gr.query();while(gr.next()){var currentDesc = gr.getValue('short_description');gr.setValue('short_description',c...

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Lusifer1984 by Tera Contributor
  • 1530 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I specify a Business Application "type"?

Hi Folks,  We are starting to build out our CSDM, largely based on this post by @Venni Mäkäräinen, and I have a question:  We have different types of Business Applications (e.g. Lab Systems vs. Enterprise Applications) - is there a good way we can ta...