Hi all -- I'd like to tweak the "Create Incident" UI action-- to set the assignee of the interaction as the assignee of the incident. However, I can't seem to find the object creating the incident. It is not part of the UI action, that's just a conf...
I would like to export a list of applications that are installed and paid. I can get the list when I go to System Applications > All Available Applications > All and then select under Filters, I select the following:Listing type = ApplicationsObtaine...
Hello All, We are on Rome version and using virtual agent live chat as well as walk up modules. When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
Hi, I have requirement to select multiple options from a drop down. So I have used a List type field for that. But since ,in List field we have to select multiple items one by one. It's quite not user friendly for end user. So, they have asked us t...
Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
Hello All, I am trying to implement a functionality wherein, when problem ticket state changes to Resolved state, then it should trigger the notification(created by me) and then automatically close the problem ticket, after sending the notification t...
I am trying to prevent any spaces on a variable and set up a regex for this and it's not working
current.state = -5; current.type = "emergency"; g_form.setMandatory('category', true); g_form.setMandatory('cmdb_ci', true); g_form.setMandatory('priority', true); g_form.setMandatory('risk', true); g_form.setMandatory('impact', true); g_form.setMand...
Hi Team, I have an Array 'arr' and i already have a value as '4', Now I need to fetch only the specific Key from the value (I need 'Yes' from '4' in an array) arr = {"Yes":"4","Limited":"3","Unvalidated":"2","No":"1","-":"0"} could anyone please prov...
I have a UI Policy configured to hide/display a reference field that gets triggered when a checkbox is checked. As per the requirement, they need to do this via UI Action Button they don't need a checkbox. I need a way so that I can mark that checkbo...
We are looking to implement a solution which would allow our Change Managers to override system approvals to progress Change Workflows in the event that a Business Approver tied in to a specific configuration item already provided their approval manu...
Hello everyone, Someone created a custom ACL allowing list edit to all tables for users with admin role. Now, I need to allow users with change_admin role to update state field on SCTASK from list view. Either the SCTASK list or the related list und...
hi, In the Incident form make the contact type field editable only for Assignment group members. Need the solution for this requirement.
Hi all,We have a requirement where we need to find all workflows of catalog items that have activities referencing data from a particular field on a table. How can I achieve this?I have tried searching in a couple of workflow tables with no luck. Ple...
What is $scope in the client script of the service portal widget?
