I have two reports currently, one querying sc_req_item, the other querying sysapprova;_group but I want to present the data all in one report. Is this possible? Criteria for sysapproval_group report is "Assignment group.Name starts with "stringA"" a...
In the Change request normal work modifications were made to skip the Schedule state and move to Implement. Everything is working and progressing and noticed that the Actual Start and End dates are not updating as they should. I need help to find whe...
Hi, Need working example of html//<sp-editable-field editable-by-user="data.isLoggedInUsersProfile" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.department"on-change="onChangeCompany" on-submit="onSubmitCompany">...
Hi, please assist with the below script. I tried the below code it closes changes that are new. I want to close changes that are in 'scheduled' ,'implement' and 'review' state where the planned implementation date is older than 30 days and the relat...
This is what i see when i click on the category reference icon How do i get the category picker like below to pop up?
Hi All, I am having a requirement to map the string field named 'manufacturer' from import set table to reference field named 'u_manufacturer' on custom table using transform map. And 'u_manufacturer' having reference to the table named 'u_company'...
I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted fro...
Hi, I am looking to activate 'IntegrationHub ETL' but its not found anywhere. https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/concept/integrationhub-etl.html#integrationhub-etl
Hello Experts can you help me out on Glide session concept/api with some example of getClientData() and putClientData()?
Hello Everyone, I have a business scenario where if i create an incident in InstanceA, it should create an incident in InstanceB. Also, any updates made to an incident in InstanceA should also reflect in InstanceB. I have configured a REST message an...
While searching with the keyword on KB through the service portal if the word is available in the article body still showing this result. as i checked the contextual search configuration for KB and the field is added only the short description still ...
Hi All, I am working on ‘Service Catalog’ to order ‘Hardware’ (Laptop, Headset…etc) via referring “Hardware Model” table. On the catalog form I have a field “location” which is populated from table “cmn_location”. I want dropdown field should be popu...
I am using deleteMultiple() command in a fix script to delete unwanted records. I have nearly 200 K records in Group Member table which I don't need. I created a fix script. The Fix Script takes forever to complete. On an average it is deleting 1000 ...
we have created one record producer which will give the ability to user to create incident from the Portal. while opening that record producer it is taking much long time. but eventually it will open after long time like 2 minutes. is there any thing...
I have a request from my manager to get the assignment group for incident to only show the assignment group's parent assignment group for certain roles. I have a script include: function myGroupFilter() { if (gr.userHasRole('itil_limited')) ...