incident creation via any incoming email
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...
Forum Posts
How to make use of System property in UI Action?
I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...
Resolved! Client script with getReference() and callback function doesn't work on Agent Workspace?
Hi All, I am writing OnChange Client Script to populate field from cmdb_ci table on incident form in custom field using getReference and Callback method.. This works fine on the Platform UI but doesn't show up any value of Agent Workspace. Code: var ...
End user/ Owner in catalog form can able to access catalog builder? If yes can we achieve & what role needed?
In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?
Approving a request using inbound email action
I want to approve a request using an inbound email action. Below mentioned is my inbound action script: Script: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifie...
Resolved! How to query multiple values in a 'state'
Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8'); // is this querying right?? as a...
Get approval from External email address
Hello All, I want approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same? Thanks, P...
Resolved! Including Email Address in Requested For Variable
I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ
How to create sequential tasks based on certain conditions in flow designer?
Hi, I have a requirement to create Catalog tasks based on certain conditions using Flow designer. For example if a RITM has 5 tasks. Tasks gets created based on the location field(maintained in the custom table). Initially we have to create 1st task....
Scripted Rest API Not working
Hi All, below is the script that i written on scripted rest api. but its not working when i send data like https://google.com/gtre can any one help me on this (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}...
Default value to auto-populate cost center of Requested for user
In a variable (reference to the cost center table), I'm looking to set the default value to the cost center of the user in the Requested for variable. How do I do this? This is what I have currently, but it's not working.
Resolved! Email Script to populate different variables based on different catalog
Hi All, My requirement is to create one notification for 2 different catalogs and notification should contain variable of particular catalog item.For example i have 2 catalogs: Catalog 1(Server Request ) have fields "Server 1,Server 2 and Server 3" C...
Resolved! Unable to import custom AD attribute (extensionAttribute15) into ServiceNow
Hi, Our AD LDAP sync is working fine with standard attributes, however now we would like to import one extension attribute (extensionAttribute15) value into the user table. I have mentioned the attribute value in the LDAP server configuration, howeve...
Outage created in cmdb_ci_outage table is not showing service portal Current Status.
I am creating a outage in cmdb_ci_outage table. but the outage is not showing up in Service Portal as expected Is there any place I need to make changes so that outage shows up in service portal please suggest
Resolved! Convert the duration of two dates to minutes?
Does anyone have a business rule I can use as an example to convert the duration between 2 dates to minutes?We currently have 2 date fields (dd/mm/yyyy hh:mm:ss)u_outage_startu_outage_endLooking to get this converted to minutes in field u_reported_do...
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