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incident creation via any incoming email

Hi . . .  Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks..                                                                                                       ...

How to make use of System property in UI Action?

 I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...

shweta Kasbe by Kilo Contributor
  • 1205 Views
  • 6 replies
  • 0 helpfuls

Approving a request using inbound email action

I want to approve a request using an inbound email action. Below mentioned is my inbound action script: Script: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifie...

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Community Alums by Community Alums  
  • 1120 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to query multiple values in a 'state'

Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8');   // is this querying right?? as a...

Sandeep109 by Mega Contributor
  • 4610 Views
  • 7 replies
  • 0 helpfuls

Get approval from External email address

Hello All, I want  approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same?   Thanks, P...

Resolved! Including Email Address in Requested For Variable

I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ

TStark by Kilo Sage
  • 2500 Views
  • 8 replies
  • 2 helpfuls

Scripted Rest API Not working

Hi All, below is the script that i written on scripted rest api. but its not working when i send data like https://google.com/gtre can any one help me on this (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}...

rambabu1 by Giga Expert
  • 1571 Views
  • 11 replies
  • 0 helpfuls

Resolved! Email Script to populate different variables based on different catalog

Hi All, My requirement is to create one notification for 2 different catalogs and notification should contain variable of particular catalog item.For example i have 2 catalogs: Catalog 1(Server Request ) have fields "Server 1,Server 2 and Server 3" C...

Appy2 by Tera Contributor
  • 1272 Views
  • 10 replies
  • 2 helpfuls

Resolved! Convert the duration of two dates to minutes?

Does anyone have a business rule I can use as an example to convert the duration between 2 dates to minutes?We currently have 2 date fields (dd/mm/yyyy hh:mm:ss)u_outage_startu_outage_endLooking to get this converted to minutes in field u_reported_do...

Community Alums by Community Alums  
  • 1179 Views
  • 8 replies
  • 3 helpfuls