I want to make variables read only on a catalog item through onload script when certain conditions are met. Tried the options in https://community.servicenow.com/community?id=community_question&sys_id=ae4560e6dbe453c4852c7a9e0f9619ca but could not ge...
Hi all, Here is my instance url https://abc.service-now.com (sample), when end user login they will be redirected to service portal page. Along with the portal header , instance header also getting displayed. If I refresh the page am getting only th...
Hi All, I am in the process of updating our CMDB, however I did not set this up in the first place. I would like to know if there where any custom fields created in the past, is there any way of searching for this information? Please provide step by ...
Sys_email table contains the list of emails sent or received in an instance. Do we have any method to find the number of records which have attachments in it.
Hello SN Comm,I am looking to see if anyone here can help me in my research with a possible task.We use HR Case for our main table (Case Management) - and we also use KB Knowledge. It has been requested to see if a certain report can be built.Request...
Hi All I want to know what are the capabilities of the guest user? Can a guest user view KA which is not public? Because in my search history I see various KA has been viewed by a guest user. This KA is not publc. Please help, its an urgent issue. ...
Regarding CMDB classes, do people use cmdb_ci_spkg (Software) or cmdbd_ci_desktop_software (Desktop Software), cmdb_ci_inf_software (Infrastructure Software), or cmdb_ci_application_software (Application Software) to identify software supported by yo...
i have two fields named as start date and end date, both are of date and time fields.I want to make validation on start date it should not be previous date and end date should be on start date. and start date time must be less than end date time . i ...
This is Catalog Client script screenshot. i want to use JQuery in this client script. I add the 'Isolate script' field, but it still doesn't work
Hi, When I have submitted REQ, RITM is creating, under RITM Tasks generated. But when REQ is submitted automatically RITM is going to a closed complete state, But all the Tasks are in the open state only. When Tasks are closed then only RITM and REQ...
Hello - I've planned start date and planned end date in change module. We want to calculate the duration between the two dates in a seperate field. Thoughts on BR script? I tried below with condition that date fields aren't blank but it doesn't s...
Hi, I have a set of CIs(90) and there is no way to get them through query, it is a list and we have to just use it as is. I have to add it to SLA definition in a way that SLA does not attach if the CI is in that list. There is no option for using the...
Hi Team, I have two fields "start date " and "end date," when user selects start date automatically "end date" should be populated with 30 th day of start date. I have written client script and script include , but script is not working I am gettin...
Hi Folks, I have a custom field "When Needed" on the incident in which I need validation if user tries to inout today's date or date in the past It should show an error message while submitting. How can it can be achieved using BR.
How to activate SDLC plugin? we have a requirement to use waterfall model with release management. If the SDLC plugin is activated, both the SDLC and Release Management v2 applications are available. But I'm unable to activate SDLC plugin.