Show Workflow link is missing for few RITM's

Niharika13
Kilo Contributor

Hi All,

RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition and parent record REQ also has been approved

One thing I noticed is initially we are setting short description value as catalog item name + requested for name but for these few RITM's it took short description as catalog item short description

 

Anything I'm missing?

5 REPLIES 5

Gabor10
Mega Guru

Are you sure the affected RITMs are running a Workflow and not a Flow?

It is workflow, it is missing only for few RITM's .I can see the link on other RITM's

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Is this happening always for particular catalog item?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Not always, as far as I can see only for 3 RITM's it happened and after that everything worked perfectly