show workflow link is not visible in related links in an requested item
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09-14-2022 12:41 AM
hi,
show workflow link is not visible in related links for some requested items. I have checked the UI actions to show workflow but everything seems to be ok. But i don't know what changes should i make.
below are some ss of RITM and its UI actions.
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09-14-2022 12:47 AM
Hi,
if the RITM has associated workflow context then it will show
Did you check those RITMs have workflow triggered for them?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-14-2022 01:42 AM
yes. It has a workflow.
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09-15-2022 08:00 AM
Hi,
I am not referring about catalog item having workflow
Did you check for the RITM you are checking has any active workflow context running or not?
regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader