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Need to Create a Request and RITM through transform mapping

Hi,  Can any one help me on this, I need to create REQ and RITM for the sercvice catalog "New shoretel mobility Request" through transform mapping. If i have 10 values in the Excel, It has to create 10 request.  Is there any possibility to do this?  ...

Resolved! Service Portal Content link for incidents and Requested items

We are using the Service Portal for our ESS users and we have created email notifications with instructions in the bottom that will take our end users to the Service Portal homepage with instructions on how to find their incidents or requested items....

JR Guieb by Tera Expert
  • 3036 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to cancel SLA when priority changes?

If the priority is updated, a new SLA is generated and the old SLA is not cancelled.  Start condition: based on priority and state Cancel condition: Based on state Pause : Based on state   How can I cancel the old SLA   Thanks

Sriharsha3 by Tera Contributor
  • 2513 Views
  • 3 replies
  • 5 helpfuls

How to change how priority calculate?

I'm working on how to change the way priority calculate. I already know how to change it based on other field, but my boss said he want to take it "dynamic". I created a field in choice list called [u_important], which value range is from 1-5.     ...

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Mytno1 by Mega Contributor
  • 3385 Views
  • 10 replies
  • 2 helpfuls

Resolved! Convert a request to a change request

Hi, I am trying to figure out if it is possible to convert a request record to a change request either by adding the option to the UI menu on the request record or possibly by using a workflow. I am working with Kingston. If it is possible to convert...

Kathy3 by Giga Contributor
  • 3890 Views
  • 4 replies
  • 2 helpfuls

Resolved! Blank "Assigned To" show as (empty) in list view

  I just noticed that our list and widgets show blank assigned to fields as (empty) now instead of just having no result. Last week it just showed blank. I checked and there was a london patch that went in on the 20th, but i am wondering how to get i...

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compose email with different templates

We are currently using email from a base-table. (e.g. incident) and when you press on the mail-button it opens the email-client (with prefilled a signature). in the email-screen, we then would like to select a choice. and based on that choice it adds...

OOB SLA Engine

Dear Colleagues, I need your advise in one huge topic that I am currently facing on. In my company we have ServiceNow since 2011, it's pretty old, huge and higly customized environment. Right now we are on Kingston. We just begins the decustomization...

Pavel87 by Kilo Contributor
  • 1378 Views
  • 6 replies
  • 3 helpfuls

Event "sla.warning.breach" is not triggered using the Default SLA Workflow, to configure a notification. Do I have to create or modify a script ?

Hi everybody, I am configuring a notification using the Default SLA Workflow.  I use the "sla.warning.breach" in the notification, I select the incident table. I have 3 questions : 1) Do I have to change or create a BR or a script action to make it a...

nadia78 by Giga Contributor
  • 1828 Views
  • 1 replies
  • 0 helpfuls

SLAs for comments box updates

Hello everyone.   I'm looking for   a way to track   SLAs for our clients to ensure we are providing our clients with timely updates. Trying to create   Subsequent Updates SLA definition for P1 2 hours   P2   4 hours P3   12 hours P4   24 hours P5   ...

Resolved! How to Auto-Close Resolved Cases (5 Business Days)

Hey Everyone!So, I have a scheduled job that runs - to auto-close resolved cases. When it first was put together for Go-Live, it was supposed to be set for 5 business days, however (before i took this current position), it was set for 1 business day ...