Since Australia users without a fulfiller role are not being redirected to the service portal
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an hour ago
Since Helsinki, we modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login. Fulfillers are directed to the platform. This worked well until we upgraded to Australia. In speaking to SN support they identified the issue is that our custom script include is not supported in Australia. We therefore had to update our custom script include to work in Australia in order get users routed to the portal.
OOTB by default users without a fulfiller role are redirected/dropped off at ../now/nav/ui/home
My question: How does other organization handle this:
1. Do use the OOTB function?
and if yes, how has the user experience been using the OOTB this approach?
2. Do you customize the "SPEntryPage" script include like we did?
The reason for my question is that I am trying to determine if we should rollback to the OOTB "SPEntryPage" script so as to prevent this from happening in the future.
Thanks
Garfield