Default Dashboard Redirection

[AmolJ]

After upgrade to Australia Patch 2 Hot Fix 1, our users do not get redirected to their default dashboards like before the upgrade.

We can search the dashboard and open it and it will then remember it the next time user is logged in.

But many users do not remember the name of the dashboard so it's very hard for them to go back to their day-to-day working practices.

We checked the user preferences, but we couldn't find any settings related to this.

Any hints? Thanks

[Tanushree Maiti]

Hi @AmolJ '

Refer this KB: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

Probable fix: Migrate your Core UI dashboards, reports, and analytics assets to Platform Analytics using the Migration Center.  steps are given in KB

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

Overview: There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are concerns that customers might lose access to their dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply the legacy dashboards.

Based on customer feedback requesting additional transition time, we have extended this timeline — new legacy content creation will remain available through the end of 2027, regardless of release family. While you may continue to create legacy content, it is unsupported starting with Australia.

Key Points:

• No Mandatory Migration: There is no mandatory migration required at any time. However, support for legacy Performance Analytics (PA) content will end with the Australia upgrade.
• UPDATE on New Content Creation: As of March 2026, legacy customers WILL be able to create new content using Core UI tools through the end of 2027.
• Legacy dashboards and reports will remain available for use indefinitely. To clarify, as of March 2026:
• USAGE of core UI content remains available indefinitely
• NEW Core UI content creation ends at the end of 2027
• Removed requirement for "All or nothing" migration.
• There is no impact for customers who onboarded with ServiceNow on the Xanadu or later family release. Platform Analytics experience is the default reporting and analytics environment for net new instances as of Xanadu.

[AmolJ]

Thanks for a detailed information @Tanushree Maiti 

I will take a look at all this info soon. 

My question is do we need to migrate eventually to Platform Analytics?

Thanks

[Tanushree Maiti]

Hi @AmolJ 

Yes, Eventually you need to migrate to Platform Analytics.