Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Single line showing as multi line

Dan Brown2
Kilo Sage

Hello,

I have got a String field Medium (100) that has been on a form for while, for some reason it is now showing as a mutli line box.   As far as I am aware nothing has been changed on this field.   I can't find a way to change it back.

On form station.PNG dictionary entry station.PNG

In the history of the field, there are 2 Audit Type updates.

Has anyone ever seen this type of behaviour/problem?

Cheers,

Dan

1 ACCEPTED SOLUTION

I had to go to HI to get this fixed. 

They changed the Max length from 100 to 101 and then back again.  Seemed to work.

There would be a chance of data loss - so my advice would be to speak to HI,

Dan

View solution in original post

12 REPLIES 12

I have tried reverting this to the previous version and the problem remains.



Has anyone seen this issue before?



Many thanks,



Dan


me 🙂

DanielG50278433
Tera Contributor

Hi, did you ever find a solution? I'm seeing the same exact issue, including that the last change was the Choice field changing from 0 to None. Thanks.

I had to go to HI to get this fixed. 

They changed the Max length from 100 to 101 and then back again.  Seemed to work.

There would be a chance of data loss - so my advice would be to speak to HI,

Dan

Hi Dan,

 

Thanks for the info, I'll reach out to HI.

 

-Dan 🙂