Single score widgets are not updating in real-time

[stephaniet]

I've been playing around with the home pages and dashboards in Helsinki and am trying to get the Single Score widgets to update in real-time, but it's not working.   I have them all set up to update as you can see in the screen shot below.   I try closing tickets that match the reports I am using for the widgets, but they will not update without me having to refresh them.   I made sure the users I am using have the write role for this home page.   Any ideas as to what I may be missing?

[Uncle Rob]

Ok, so the widget is displaying an indicator.   That indicator must have the "Show Real Time Score" attribute checked.

[stephaniet]

Is this not available for use with widgets created from regular reports?   Is it only through Performance Analytics?

[Uncle Rob]

I widget pre-supposes a visualization of an indicator (unless Helsinki has changed how that works).

Open the editor for that widget and see if its got an indicator associated.   If so, go to that indicator and make sure its flagged as a Show RealTime Score

[mrswann]

You can see the real time icon is displayed on these widgets so it must be selected.