What should I do to see Japanese characters in CSV exported file?

[Riyana Rafi]

CSV export is not working in ServiceNow to display Japanese characters.

While I export in .csv format, ServiceNow export is not displaying Japanese characters . When I try to export using .xlsx Japanese characters in document are visible, however in CSV file Japanese characters are not visible and it displays like "????"

What should I do to see Japanese characters in CSV exported file?

[vicks]

I guess ServiceNow exported file is not an unicode csv.

So, try to use only excel exported format or if you still want to use csv for some purpose then convert that excel into CSV UTF-8. This should work.

Hope this info helps.