Single Signon, Two ID's, How to Switch Between Them?

[kwenzel]

Is there an easy way to switch between two user ID's when you're using single sign-on?

At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now.   We don't want to automatically log in as an admin...

Right now, we we launch the browser, we're placed in the Service Now environment using the credentials from our current window's ID.   That is really inconvenient, so I'm looking to see if there is a way to activate a login screen through the browser.

The reason I'm asking this question is we usually log into our workstation using our normal ID and when we need to do elevated priv work, present our administrator's ID.

Kris.

[Marc A Love]

How about the /side_door.do option...we have to use it occasionally for similar logins....note...to use this you must "log out" of the service now instance ... but you don't have to log off your pc.

ML

[kwenzel]

Hi,

SideDoor isn't an option since we aren't using LDAP; were using ADFS via Microsoft Azure.

Kris.

[poyntzj]

Log off or side door as suggested

you could also try running the browser with a different ID using RunAs

[kwenzel]

If I log-off the instance and then restart the browser, I'm automatically taken to the homepage.   The credentials are automatically handled via Azure ADFS.

I'm hoping to find a way to "short-circuit" that automatic process and have the ability to enter credentials.

SideDoor doesn't work.   I was told, it look to LDAP, which we don't use.