SLA breach

[Pramod5]

Team , can you help me why the SLA got breach ?

after checking the case, it looks like the case SLA is not breached yet:We can see here in the case SLA, there is still time left to breach the SLA and Has breached is set to false.but we are getting notification for SLA breached 

What could be the reason ?

[AndersBGS]

Hi @Pramod5 ,

According to your screenshot, then the business elapsed percentage has exceeded the SLA configuration time frame, hence the breach is true.  According to your statement " there is still time left to breach the SLA" - where do you see this? According to your screenshot, there is no business time left:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Pramod5]

[AndersBGS]

Hi @Pramod5 ,

The one you have posted now is also set to "has breached" is false? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Pramod5]

yes