SLA breach

Pramod5
Tera Contributor

‎11-15-2023 11:36 PM - edited ‎11-15-2023 11:50 PM

Team , can you help me why the SLA got breach ?

Pramod5_0-1700120087170.pngPramod5_1-1700120126041.png

 

after checking the case, it looks like the case SLA is not breached yet:We can see here in the case SLA, there is still time left to breach the SLA and Has breached is set to false.but we are getting notification for SLA breached 

Pramod5_0-1700121046672.png

 

What could be the reason ?

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AndersBGS
Tera Patron
Tera Patron
In response to Pramod5

‎11-16-2023 01:45 AM

Hi @Pramod5 ,

 

I don't follow your question. You initial questions was " can you help me why the SLA got breach ?"

So you have posted two different SLAs, one breached, the other one not breached? 

 

So basic, what is your question/pain point?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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