SLA creation

[BHARATHS]

Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.

[G Ponsekar]

@BHARATHS ,

Can you explain in detail about your requirement

[GlideFather]

Hi @BHARATHS,

please provide more details about your requirement...

You have a record producer - just some specific or ALL of them - which after you submit it in PROD, then what happens next? How does it relate to SLA?

The better description you give the better response you receive ;))

EDIT: highlighted in orange

[Renat Akhmedov]

Hi @BHARATHS, 

This is not recommended and not how environments should work in ServiceNow.

You should not automatically create SLAs (or any configuration) in DEV when something is submitted/created in PROD.

The standard model is the opposite:

Design & build in DEV → move via Update Sets / App Repo → TEST → PROD

Instead, can you please share why you need it? Maybe I or we (as a community) can help you with the solution itself, 

Best regards,
Renat Akhmedov

[Dr Atul G- LNG]

Hi @BHARATHS 

I’m not sure what your use case is, but SLAs are not automated. They are configured and run based on the data in the table where the SLA is defined. 
SLA creation requires many fields and considerable backend configuration, so it’s better to create it manually in Dev and then move it to Prod.