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SLA Definitions for Outages

John H1
Tera Guru

We have a need to create SLA definitions for Outages like what we have for Incidents.

2 REPLIES 2

Brian Lancaster
Kilo Patron

I don't think you can. Outages are part of the CMDB and not extended from the task table. SLAs can only be put on records extended from the task table.

Brian Lancaster
Kilo Patron

Outages is part of the CMDB and does not extend from task table. You cannot create SLAs on tables that do not extend from task.