Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

SLA Definitions for Outages

John H1
Tera Guru

‎10-25-2022 08:47 AM

We have a need to create SLA definitions for Outages like what we have for Incidents.

Labels:
0 Helpfuls
  • 630 Views
2 REPLIES 2

Brian Lancaster
Kilo Patron

‎10-25-2022 03:38 PM

I don't think you can. Outages are part of the CMDB and not extended from the task table. SLAs can only be put on records extended from the task table.

Brian Lancaster
Kilo Patron

‎02-17-2023 10:34 AM

Outages is part of the CMDB and does not extend from task table. You cannot create SLAs on tables that do not extend from task.

0 Helpfuls