sla got breached even after sc task was closed complete. what could be the reason?

[tejenderk]

sla got breached even after sc task was closed complete. what could be the reason?

assignment group assigned on 2023-08-01 13:02:17

sla start time 2023-08-01 13:02:17

state->pending 2023-08-01 15:53:50

state->Closed Complete 2023-08-01 17:46:59

Breach time 2023-08-04 13:02:17

[AndersBGS]

Hi @tejenderk ,

Please check the SLA stop condition and also the general SLA schedule. If you have the possibility to share a snip of both, it will be much easier to help you.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders