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SLA Not Attaching for HR Case Created via Record Producer

RakshithS
Tera Contributor

yesterday

Hi Team

 

I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.

When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA conditions.

when I manually click on “Repair SLA” afterwards, the SLA then attaches properly for the records created through the Record Producer.

If I create the same type of HR case directly using the “Create HR Case” option from the application navigator, the SLA attaches correctly.

Can someone assist me on this ?

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6 REPLIES 6

RakshithS
Tera Contributor
In response to Ankur Bawiskar

yesterday

sla.png

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RakshithS

yesterday

Could you please add a condition for Channel and Test? The channel is one of the values like this

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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