SLA not stopping even when the STOP condition is met

[rohitservicenow]

Hi, I am experiencing an unusual issue with SLAs. I have a two conditions to STOP SLA calculation and they are 

State != New 

or

Assignment Group !=ITSD.

For some reason when the first condition meets, the SLA stops but not when the second condition meets. If I repair the SLA, then the SLA stops (as expected) even for the second condition. I have checked the SLA definitions and schedules and find no issues. Has anyone experienced the similar issue before?

Attaching the SLA start and stop conditions for your reference. 

Start Condition:

Stop Condition:

Thanks,

Rohit 

[Anurag Tripathi]

You have used the big or in Stop condition, Instead use the one i have highlighted below

-Anurag

[rohitservicenow]

Thank you Anurag for the quick update. Tried that OR condition too with no luck.

[Rajneesh Pande1]

Hi 

Try using the following as your stop condition using the 

Hope this helps. Please mark helpful if applicable.

Thanks

Rajneesh

[rohitservicenow]

Thank you Rajneesh, Tried it with no luck.