I'm seeing a couple pause duration fields on the task_sla table, but they don't seem to be populated. I checked the documentation, but haven't found anything yet. Is there something I need to do to get the pause duration to calculate?
No, you shouldn't have to do anything, Pause duration will auto-calculate. However, you will only have duration values for records that have been paused and thereafter resumed, all others will be blank.
No, you shouldn't have to do anything, Pause duration will auto-calculate. However, you will only have duration values for records that have been paused and thereafter resumed, all others will be blank.
