Variable not transferring to RITM

pagdenl · ‎09-07-2018

We just upgraded our DEV instance to London Patch 1. First thing I noticed is when a request comes in one of the variables is not transferring over to the RITM. It is a required field when you complete the request. Why would it not transfer over?

Brad Tilton · ‎09-07-2018

What kind of variable is it? Is it possible there is a client script or security running against the catalog item that only applies on the ritm form? Also check to see if there is a client script running on the RITM.

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pagdenl · ‎09-07-2018

variable debug

07:34:47 (482)sc_req_item.doERROR: invalid field ('VE7437995f4f9823007a13e57d0210c7a9') passed to g_form.hideFieldMsg

Mark Stanger · ‎09-07-2018

Need some more information here. Where is the variable defined? When you say 'transfer over', where do you expect to see it? Some screenshots would be helpful.

pagdenl · ‎09-07-2018

On the RITM form we have the variables tab and this is where the variable should be showing.

Mark Stanger · ‎09-07-2018

So the variable is showing but the value is empty? Is that the problem?