Hello all, I am wondering if there is a table in Servicenow that contains each and every chat message sent. Here is what I am thinking. On the interaction.transcript field, all of the chat messages are in one field. What I am looking for are t...
Hi All, Previously, we used the Change Module out-of-the-box (OOB) with states such as Open, New, Work in Progress (WIP), Close Complete, and Close Incomplete. Recently, we upgraded to the Change Management Module, which includes the Change Advisory ...
Desired Solution: I need a business rule to trigger on the core_company table to glide over to another table and update a value on that table. The matching condition is a value called the 'u_branchkey' which is a 3 digit number. I've gone through the...
Hello, I want to get the sys_created_on and sys_updated_on date of a catalog task in the fix script. But the dates I got is different than what is display in the catalog task. I am suspecting the sys_created_on stores the UTC time, so I tried using G...
Hi All, Whenever anyone update the sctask updated by name should be specific user in worknotes. Like if User A update the sctask and added "abcd" in worknotes then abel tutor name should be come. I am using below background script but somehow it is n...
Hi Team, Please assist How to call fix script from schedule job
Dear ServiceNow community, I hope all is well! I am currently facing an incredibly annoying issue with a variable on a catalog item I have a "Lookup select box" variable on a Catalog Item called "City" that is looking up its values from a custom tab...
I am referencing a service offerings table in one of the catalog item variable. All the options are looking sorted when I am checking in English language.But when i switch other languages then all the values are jumbled without any proper sort.I have...
As A/An Knowledge Manager, I need the Knowledge notifications KB hyperlink to be fixed so that when clicking on the KB number, you're redirected to the SNOW article to view per requirements.
Hello, I am creating a flow, were I wanted to regenrate approvals based of some conditions. The approvals are gettings created correctly. But, when I reject the approval, and when the conditions mets I wanted to create approvals again. They are getti...
For the requirement to convert sys_id to group names in assignment rules, I updated the readable=true attribute for the condition field . It is working as expected, but I am now facing an issue with long data records, as I am unable to read the entir...
Hello,We went live with SNOW in May and the biggest pain point across the board by far has been using the Service Request module, specifically how to use REQ, RITM and SCTASK. The 3 record system is causing major confusion across the requestors, fulf...
Hi All,I m having a requirement where Service Now API endpoint should accept the callbackURL parameter and use that when state changes on change request.Could anyone please help me with the steps how ServiceNow API endpoint to accept the callback URL...
HiIn my CatLog item there is two reference field "Business Unit", "Sub BU", both are referred to one table (attached in below). In portal when choose "Select BU you are requesting for" is 'Accelara' then "Select Sub BU you are requesting for" will sh...
Hello All,I'm inserting a image as a thumbnail in an article and want the image to show up in original size when it is double clicked.I see some images in ServiceNow educational courses that'll expand when I click on it.Currently, if I just insert an...