PDF Generator
Is there any way to generate Password Protected PDF in Servicenow?If yes please help to provide the solution.Thanks in Advance
Forum Posts
On submit catalog client script is not in service portal but works backend
function onSubmit() { var cartid = g_form.getValue('sysparm_item_guid'); var att = new GlideRecord('sys_attachment'); att.addQuery('table_name', 'sc_cart_item'); att.addQuery('table_sys_id', cartid); att.query(); if (!att.next()) { ...
On Cell Edit client script not working for clearing values on list view
Hello all I am working on List view of Hardware asset list view whereRequirement is After changing the value of Assigned to Field (on cell edit) the Location & Department fields which are dependent fields of Assigned to field are required to get clea...
Resolved! how to check which date is closest to my planned start date of change request: 2024-03-26 01:00:00
how to check which date is closest to my planned start date of change request: 2024-03-26 01:00:00 var ss = new GlideRecord('cmn_schedule_span'); ss.addQuery('schedule', 'sys ids of the maintenance schedules'); ss.orderBy('start_date_time'); ss.query...
Resolved! Why aren't my additional comments viewable on the service portal under my requests?
On the SCTASK form I added additional comments (customer viewable) and I can check the work notes box if I don't want it viewable to the customer. When I made an update in the additional comments field on the SCTASK for I am not seeing the comment o...
How to hide slubshbucket record preview in a List Collector variable?
Hi ServiceNow Community Developers, Would you guys please advise if there is a way to hide the preview info that appears below the list collector when one clicks on one of the values on the Available column of a list collector variable. Basically I w...
On-Call Table to View Current On-Call Members of a Group(s)
I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information. I know there is an "On-Call C...
How to prevent duplicate entries from Dyantrace to data source using IRE
Hello All, In Import Sets we are getting errors like Multiple Duplicate Paths found, Multiple dependent relation items.We want to know how we can prevent the duplicate entries in cmdb_ci_appl and cmdb_rel_ci tables while importing data from Dynatrace...
Element filter missing when moved to other instance
Hi , I have created a element filter on dashboard, when iam trying to move the dashboard using 'Unload Dashboard' all the reports are added except the element filter. When i clicked on 'Launch dependency' for the dashboard, iam not seeing any portal...
Approve/Reject Button in a Notification
Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.
How to get value from a widget and set it to field in record generated from record producer?
Hi,Greetings for the day!I have a record producer looking like below on portal. There is a 'Subject' which is coming from a widget and the below 2 are variables. When a record is submitted incident is created with short description as entered 'Refere...
How to stop SLA without removing setworkflow in BG script
Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
Resolved! What is the difference between Assignment Data Lookup & Assignment Rule?
What is the difference between Assignment Data Lookup and Assignment Rules? I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting? 1) Created Data Lookup: ...
Need help finding or creating reports on multiple RITMs linked to a single REQ.
Need help finding or creating reports on multiple RITMs linked to a single REQ.We have 10000 RITMs, and we need to figure out how many RITMs are linked to each REQ.Any script or report would help. Thanks
Role Based Access for ITIL Users
Dear Community Members, We have different service catalogs and each catalog has different catalog items. Is there a way to restrict ITIL users for accessing other catalog items? For example, VPN Support Program Group Should see only VPN Catalog Incid...
