SLA planned end date and actual time left incorrectly populated

[jagannaths]

Hello,

I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition

The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incident gets opened. I am not sure how is the calculation happening. I looked into the Business Rule to set planned end time and everything looks fine.

Any help is appreciated.

Thanks,

Swathi

[lgustafson · Accepted solution]

I would try setting the duration to 16 hours - 2 days of work hours.   If I recall, I had an issue like this before.   I think the "2 days" is being translated into 48 hours, which are being counted down only during the schedule you have set.

[jagannaths]

That worked!! Thank you very much Lesley

[kiranbahl27]

Hello

I am still having issue with this i need to show 8 days and when i put in 64 hours it reset it after i save it can you please help also do you know how i can display the time left on the RITM i am only doing m thru Friday 8 to 5 pm

Thank you so much