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Incident Attachement

Can anyone help me by telling me the solution?How to restric user to submit the incident form without attachemenet? (with scripting or without scripting)How to call Client Callable script include from any server side ike business rule

Resolved! Service Portal redesign/widget question

Hello, I am redesigning my "Standard Ticket" page.  This is what it looks like now with the redesign.  This is the old way, which is how it looks in production. How can I get the highlighted area to show on my new and improved "Standard Tickets" page...

2024-07-05_15-09-17.png 2024-07-05_15-10-34.png

Reading JSON payload

Hi Team, we are tasked with reading a payload which is given below. Please help me reading the payload which helps me in performing an integration {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores du...

Blocker Related to report on Historical User Login

Hi Team, I have a custom requirement related to fetch & build report on the user historical login data (No. of times user has logged into the system) for a 30 days to put at least.To start achieving this, I tried building report on sysevent table (lo...

Tracking Ticket Level of Effort

I have not found a good way to track level of effort for those that work tickets (fulfillers). I have agents who touch/update many tickets, and if the ticket gets escalated to a different team, I cant show the level of effort through out team. I've t...

IDC by Tera Contributor
  • 887 Views
  • 2 replies
  • 0 helpfuls

sp-date-picker input text box readonly

I have <sp-date-picker>from which I am setting min and max date, and its working fine but if user select date manually from text box it gives access to set any date. But I want restrict it either by adding error message or by making input box as read...

Deep4 by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

Resolved! Follow button in incident form

Hello All,We have an requirement, when user opens an incident form and click on FOLLOW button , then the user should be added to the watchlist of that incident. But we are not able to find the UI action for that Follow button.Could someone please let...

C_S3 by Tera Contributor
  • 3502 Views
  • 4 replies
  • 2 helpfuls

Resolved! onSubmit client script to prevent form submission

hi all,I have a javascript question.   I have an onSubmit catalog client script to prevent submission of a record producer if the user has not checked a box on the form.   This is working properly.   However I need this to only apply if another field...