I'm building a form using catalog builder, where a user will be able to submit a request for a delegate. If the Requested_for is a manager then he/she can only submit the request for their subordinate, else if the delegate is not a subordinate then ...
We've noticed that in the Requested Items that the Variable Editor Shows, but from a Self Service Incident, the Variables do not show. Wonder if there is an easy way to fix this or any way to add it?
I'm trying to create a report to improve visibility on our platform into which catalog items are generating approvals. As the sysapproval_approver table has approvals generated off of task records, I can't find a way to actually associate an approval...
Hello Everyone, i want to create interactive filter on dashboard. Below is requirement1. i should able to select user in filter. Once i selected if user is a manager and then it should filter reporting members for Manger and need to display all the ...
Hi Experts, We are encountering issue with our change management process. Specifically we are finding the risk assessment is missing from some change requests. even though we have validation mechanism in place to prevent user from requesting approva...
Hello community!! I have an email script that pulls all variables into an approval notification body. It works great :). I am having trouble excluding some variables from the print. Does the community see any issue with this script? I've tried to exc...
I just want to download the image of catalog item in JPG format. Is this possible?
The exact match result that shows up when searched with KB article number in Global Text search is showing up record that's in draft or review state. How to configure this exact match search result as such to show published version of KB article when...
Display active incident records from the category hardware and software.
User needs to be restricted when user selects the past time in the date fields in the change form. Need to create BR / client script against The Planned Start and End times along with the Outage Start and End times. The business rule/ Client script s...
I am trying to execute UI action inside a client script so that it will trigger automatically without clicking the button. How to call and execute UI action inside client script.
Hi all,What would be the best way to implement a macro/template response when responding to our incidents? We are finding that a lot of our responses are standardized and would like to avoid re-typing the answer every time we get a similar request.Is...
I want to create subflow in order to reset user password from subflow. This part is working only if Azure token is refreshed. Manually it can be done thru UI action. How to call it in subflow before reset?
Hi All, I would like to create a custom, filtered view on the dashboard that the whole team can view. Current OOB environment. Below, I received this from another partnered instance as a reference. It displays the following: Logged: All logged t...
Hello,In the RITM, we have 2 reference fields called "Requested for" (derived from Request) and "Opened by"(derived from Task).When we set their values via workflow(Scriptable Order Guide) script:var parameters = {"opened_by": current.variables.manag...
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