I got a requirement to triage inbound emails which doesn't have enough information for a ticket to be logged. As an example, simple one liner emails like "My Share Drive access is not working", "Please provide access to my project repository" or "For...
Hello All,We no longer want to use the HRSD module. Initially, our requirement was to uninstall the HRSD module, but since uninstalling is not possible, we have deactivated the all HRSD module. Now, we also want to hide all HRSD roles from the roles ...
Hi everyone,Wanted to get your recommendations / help in determining whether the following is possible: We have built a report that presents us with the number of Incidents logged per hour. Each hour in the report is a column; each column in divided ...
I have created a reference type of variable for a catalog item.Here are the type specifications.want to show the values of the field 'child' based on the filter conditions in the dropdown of this variable.OOB it is showing as like this in portal.when...
Hello All, We have recently move all the hardware catalog class items to new instance from old instance through update sets. Once done while we are verifying the functionality after submitting the request it shows the blank page instant of request nu...
We have created a custom field Active on the Location(cmn_location) table. It holds the value true or false.The requirement is when we access the reference field location from IM/CM/PM module, user can see the active True records, but they can rem...
How to get the rich text value and update into another multiline text
Hello, I have some doubts when it comes to OOTB behaviour for Change records where 'On hold' = true.Should I be able to cancel a change while it's on hold as per OOTB logic?SN documentation says 2 things which i find in conflict: https://www.servicen...
Hello. In looking at my categories metadata for my company's ITSM, I came across several categories where the display name has a star at the beginning. This is not causing any issues, but bugging me why I cannot figure out why that is. When I compare...
we are making task state editable on below conditions only on top of we need add assigned to is current logged in user then only can edit the state field action: tried wit run script in true section not working and assigned to dynamic (me) as well...
Hi everybody,I have to show a message in my catalog items form. This message has to be in html format because is a bit log and the customer wants to see Underline and break-line. I created the following catalog client script, but it doesn't work. ...
Hi, I'm looking for a way to replace the Request number with the Ritm number. Does anyone know if this is possible?And if so, how could this replacement be made?
Hi Folks, our Production instance uses REQ/RITM/SCTASK, but I just noticed in my new PDI, it uses REQ/RITM/TASK. Was this a recent change, and if so, does anyone know what the rationale was? Thanks in advance.
I have a requirement to add 'My Watched Tickets' to the ESC portal - incidents where they are not the caller but have been added to the watch list. Before I look at editing the portal, will this work if the user only has the snc_internal role, and no...
Hi team, Does ServiceNow support federated groups?I am not able to find this information anywhere else. Thanks
