Hi All,I have an requirement:There is a variable called Approver referencing to the user table and is hidden from the catalog view.It is visible on requested item.Fulfiller will work on Requested item and if they add any value in the Approver variabl...
Hello Experts,I want to prevent knowledge articles from being added as attachment to the header incase if the image is pasted in the article body of the knowledge article.Thanks in advance.
Hi Team, I want show request item data weekly wise (Created, Closed) please find the screenshot for your reference, Could you please suggest, how can we achieve this scenario like through Reports or Performance analytics. Thanks in advance. Regards,S...
Hi. what is the best practice for implementing Stage for RITM & REQ? I've noticed we can update this directly using the update Action item in flow designer. but there's also this setting available in flow designer? whats the difference between the tw...
Hello Expert,> There are a third party application which name is Sales Plus (Mobile Application). All Sales Plus user are listed in Sys_user Table in Servicenow.> Generally if they (User) are logged in servicenow they are using SSO with OKTA verify.>...
Simple List (ref. Incident Table) | ESC: I created a business rule that list all incidents for a specific location where State is not on of Closed/Cancelled and only applies it to non-itil users. In the script it should reference location of the curr...
Our workflow requires the user to submit a catalog item that creates an RITM that is first approved by the department manager, then approved by the IT manager and then assign the Tasks. I'm new to ATF and I'm trying to understand how I can move from...
I have to create 300+ business continuity plans, I have all the data need to create the record, but when I try to do an easy import insert off the sn_bcp_plan table it errors out without a clue as to why?How can I import these 300 records? #GRC: Busi...
How can we give our Citizen Developers access to Database View with giving them full admin access?
Hi,I have a requirement that any RITM state cannot be changed to Closed Complete manually if there are pending Approvals for the RITM.I have created a Before Business Rule on the sc_req_item table and used the following script, however it is still al...
Hi, I am new to mid-server and i need assistance. mid servers did not upgrade error below from the log file now I managed to remote to the mid server to attempt manually upgrading the server. Another issue is I cannot rename the current agent file or...
Crypto module is showing up below the application scope in Global Icon. We haven't installed any plugins related to crypto module. Can anyone help me about how it was configured. please find the below screenshot for reference
I have two tables Story table(rm_story) and Change Request table(change_request).to combine two table we have story.sys_id = change_request.parent Requirement is we need to show all the story when it has change request added or not. So that customer...
What are the templates followed generally to gather requirements. Pls suggest best practices wherever applicable l some of the topics for requirement gathering is listed below . Do add if missed any > workflows > form design , Server and client side...
Hello All, Is there a way to show old more information text in SCTASK and RITM and hide for new more information for same variable. Thank You!!