Worknotes being populated incorrectly, shows as a user updated instead of 'System Update'

[Kiran_25]

Work notes on a change request are updated with each automatic state transition however the worknotes are being populated with the requestor's name so it appears as if the requestor is making these updates which is incorrect.

I also have a similar issue where the worknotes are being updated with the outcome of the flow but it is displayed the name of the person who built the flow. 

The state transitions are managed using a flow & change model state transitions.

[Maik Skoddow · Accepted solution]

Hi @Kiran_25 

check the "Run as" option for the (sub-)flows. If it is set something like "as user in the current session" then it does exactly like this. Instead you have to set it "as system user". And it will NEVER print the worknotes under the user who built the flow!!!

Maik