SLA schedule including public holidays and weekends

[psyherin]

Hi all,

I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule.

Thank you.

[Shekhar Navhak1]

Hi Herin,

Mention in holiday type as 'Excluded'.

Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
 
Regards,
Shekhar

[psyherin]

How can it be excluded ? I want to run the SLA schedule for public holidays for specific time. 

[Shekhar Navhak1]

Hi Herin,

Sorry I mis-read above statement, Please find below community link that you will help you to create SLA with including Holiday with type 'include'.

https://community.servicenow.com/community?id=community_question&sys_id=168213a1db101fc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=f9ab841bdbfd50104aa5d9d96896...

Regards,

Shekhar

[Jaspal Singh]

Hi @Herin 

Not sure if I understand correctly. All you need is to run schedule for public holiday from 9-5 & then for weekdays & weekend it should be 7-8

In that case no need to add child schedules you can include it under usual schedule entries.

No need to select Type. You can leave it empty as there is no need to select type as Excluded or so.