SLA schedule including public holidays and weekends

[psyherin]

Hi all,

I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule.

Thank you.

[psyherin]

Hi Jaspal,

Its the otherway round : Weekday it should be 7-8 and then on weekends & public holiday it should be 9-5. Adding them under schedule entries doesnt work as well because of conflicting entries. 

[Jaspal Singh]

No. It won't.

Configure it as below.

1. Schedule name: ABC Business Hours

2. Schedule entry

a. Weekday Mon-Fri 7-8

b. Weekend Sat-Sun 9-5

c. Public holidays (this will be individual entry per holiday) & instead of selecting Type: Excluded leave it empty & select working time as 9-5

3. All of above in one schedule itself should suffice.

[psyherin]

please see the below screenshot. It has conflicting entries.

[Jaspal Singh]

Yes, in this case it will start at 9 & stop at 5. So system will adjust looking at other schedule entries or same schedule. You can test the same & confirm your results.

[psyherin]

it wont as the SLA will breach before that time . it is taking Weekday schedule into consideration.