SLA sending notification at wrong time

[Bindhu1]

Hi Team,

We have a issue while sending SLA notification and it is based on relative duration, it is sending notification at percentage lower than the 50 percent but in the workflow we have added wait condition till the business percentage reaches 50%. below is the SLA definition for reference. Also the notification is triggering on weekends, but the schedule is set to weekdays only from 8.30 am to 5.00 pm.

Thanks in advance.

[AnubhavRitolia]

@Bindhu1 

Can you share the notification configuration which is configured for it.

[Bindhu1]

Hi Anubhav,

below are the screenshots.

[AnubhavRitolia]

@Bindhu1  

When is the event fired? Can you show that component also with condition and script.

[Bindhu1]

Hi Anubhav,

The event is fired from the workflow after waiting for 50% to complete.