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SLA start condition based on a timestamp

smithro
Tera Guru

‎12-12-2024 08:24 AM

We are looking to build an SLA to track how many changes are being closed within 24 hours of the "planned end date" of the change request.

 

Does anyone know how to trigger an SLA off this timestamp?

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SrilakshmiKH
Tera Contributor

‎12-13-2024 01:31 AM

Hi @smithro u can use this with the help of reports  by setting some condition quiries.

Thanks,

lk

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