We want to encourage the use of incident tasks for complex high priority incidents where the work of multiple teams is required in parallel / in collaboration. However incident tasks do not seem to have SLAs attached. The Incident Task form shows a Priority but there is no tab for Task SLAs or even the SLAs of the Parent incident. The issue is the team assigned the Incident Task does not get to see the elapsed percentage time, breached etc and so does not get a sense of the urgency and remaining time before SLA breach. Is there a way to show SLAs on the Incident Task itself? Preferably with minimal customisation.
Thank you!
