can we configure SLA's for change management.?
Hi All, Can you please suggest me for configure sla's for change and please provide any document if you impliment
Forum Posts
How to create a RITM without creating a REQ?
Hi All, We have a requirement to create "x" number of RITM based on the "x" number of rows used in "Multi row variable", this RITM in turn should not create multiple REQ. We had a requirement to create a multi share windows catalog request i.e. in 1 ...
Adding Due Date field to Visual Task Board Kanban Cards
I am trying to Create a Due Date field on my cards displayed in Visual Task Board (the Kanban wall, not table). I have it in my table as a column, but I want it to display on my Cards in my visual task board wall. is this even possible?
How to disable Scheduling Assistant
Hi Guys, Anyone has any idea as to how to disable Scheduling Assistant in Change Management? Here is the details in the docs site: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/change-management/concept/change-conflict-...
Resolved! Issue with a Fix Script for updating Incident Tickets
Within Incident Management, we turned the state of "Awaiting User Info" (created, not OTB state) to Inactive status. There were over 400 tickets that were in that state, most of which were over 1 year old (put in that state by technician, then "forg...
Can we encrypt fields depending on roles...........?
I got a requirement that some of the fields should be encrypted depending on roles? Is there any way to do that? Need help can someone help me with this please
wants to restrict to edit state field on list view
my concern here is , there are itil users they can edit the state field on list view. now the requirement is the itil users should not change the state field when it is in closed state. only admin should edit when the state is closed from list view. ...
select box - multiple choice - g_form.addOption
Hi, I have a catalog item where one of the variables (it is part of a variable set) will display all assets assigned to a selected user, but then I need the requestor to select only one of the assets, so I would ideally like to use a multiple choice ...
How to use CMDBTransformUtil in Transform Maps where it requires a Dependency?
Good day all,I would like to find out if anyone used the CMDBTransformUtil in transform maps for sub-components?Apply CI Identification and Reconciliation to Import SetsNOTE: I've set up the identification rules, precedence etc, accordingly.This work...
Resolved! How to hide radio button option.
Hi All, How can we hide radio button option on the basis of users country code. I tried using g_form.removeOption() but it doesn't worked. What do we use to hide Radio Button option in client script? Note : Also tried using - if(result == 'US') { //...
Resolved! Hyperlink to Catalog Item Description Area
Hello, I have a requirement to add Hyperlink to the Description area of a Catalog item that says Click Here. What is the best way to achieve this? Please give examples if you have. Thank you.
Resolved! Dynamic filter using script include to get a manager's Reportees
I am trying to create a dynamic filter for user reference field. It is meant to fetch a manager's reportees. I have written a script include for that and then called the function in the dynamic filter. Although, it does not seem to be working. I have...
Unable to use type- label variable in multirow-variable set
Hi All, i need create a variable in multirow variable set with type as label but unable create any suggestions on it.
Resolved! How to display only the text part of the "Activity stream @mention email" notifictaion script for the worknotes of the system?
Hi ppl, I just wanted to display only the Text mentioned in the worknotes from @ activity stream notifications preview . So I had used the journal entry of worknotes in the mail script "ng_activity_mention_body" script : if (current.field_name ...
g_form.setMandatory is not working in the code
Hello There, On incident form i have a requirement like once state is changed from "Resolved" to "Assigned to" have to ask for confirmation "Do you really want to re-open incident" and after clicking ok , comments should be mandatory and should s...
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