Hi All,I have created an attachment widget to use it as a variable in a catalog item. We are able to select the file but the file upload is not happening.Can anyone help me to identoiy the issue?HTML<div id="sc_cat_item" > ...
Hello, I need to copy attachment from Facilities Request (parent) to Facilities Task (child). I created a business rules on async for Insert and Update in Table Facilities Request Task with script GlideSysAttachment.copy('facilities_request', current...
Hi All,I have to create a variable with 8 choices in the type of check boxes. I used container start,split and end but still im not meeting my requirement. After split variable.Option default Label is visible in the top of choice list.I need to remov...
I want insert hyperlink of a catalog item in notification through mail script in Servicenow.How to proceed further on this
Hi Team, In the catalog item form, I have a variable that refers to sys_user table. On selecting any user the display value comes out to be the user's name (see below screenshot). Requirement: Instead of the user's name, I need to display the ...
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
We have a catalog item (CI) for report requests. A question on this CI asks if the report is to contain HR data. If the answer to the HR question is yes, we have been asked to create a new HR case concurrent with the resulting RITM. In addition, we...
Hi all, I have i doubt, can we change the value of some field based on other field value change using oncellEdit() client script? For example, if i change the value in short description, can i add old short description to description.. such kind of s...
I am trying to associate a service catalog item to a flow and my only choices under the Process Engine tab is Workflow and Execution Plan. Only one person in my development group has "Flow" available to them in their developer instance. I do not have...
I have a variable referencing sys_user_group table however, i want ONLY group A to show in the field when searching the group table and ONLY the members of group A should show up when selecting a user. How can i best achieve this? Thanks for your hel...
Hi Team, Any one can explain the, How to Populate First Name, Last Name and email address in catalog form from user table. Actually I am new to scripting, I create catalog item and created variable name FullnameI( referance field Sys_user table) a...
I am wondering if anyone has seen any templates that can be used from a business analyst perspective to provide to business units to give them a template to complete when working to build service catalog items or something along those lines.
Hi All, We have an issue where we're using a depreciated SC Order Guide widget which does not include the attachment option. We have a newer version of this widget that not only includes the attachment option but also seems to break up the order guid...
I am trying to add the person's name beside the waiting for approval on the service portal page like " Waiting for Approval: Nihanth Allada" I tried to do some enhancements on the Request Item Workflow Stages. But nothing seems to work out for me
Hi All - We have been noticing a lot of our CIs in CMDB have numeric value in the Status field. Instead of "Installed" it is showing as "(7)". Kindly refer to attached screenshot. Would you know any possible reason this could happen? Appreciate the...
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