I have a form that, in part, uses four related fields to identify where a piece of hardware is located, and what type it is. I've written a client script that will clear all four fields when one (business_unit) is cleared. Script Type = onChangefunct...
Good day!By default, ITIL user can open Problem ticket from an open incident ticket. Is this consider best practice? Should we expect the team to work on an incident and try to meet the SLA by restoring the service? Both will start counting time towa...
Hi Team,Greetings!We have a client who are moving from other ITSM tool to service-now. What questions can be asked in the questionnaire?I just got one question in mind which modules do they want to implement... Any questions, suggestions will be much...
Hi,I am building a daiy checklist using the ServiceNow survey designer, and have come across two (hopefully) minor issues, and I'm not sure if they can be fixed so would love to hear other people's solutions for this.- How do you create a "category" ...
We have setup the SAML - Service Now integration and enabled SSO.Whilst there are no issues with the SSO login, we get the "SAML error message" when the system auto logs out a user due to inactivity.Note that we see the intended logout page when we m...
Hi everyone, I've been taking a look through SN Community to find an answer to this and I'm not sure that I've found out exactly how to go about doing this. We've been running into an issue where our Service Desk would receive calls that multiple ...
Hello all, I am having an issue with getting a widget that I copied from the Planned Maintenance widget to work in the Service Portal. I am trying to show the current active Outages in the portal based on the Short Description not the CI. We don't ha...
Hello,We are in the process of setting up an integration with SCCM to import CI records.We have decided not to use the out of box plugin, since it pulls in more information than we need also there are known issues as described in this post https://c...
Hi,I do not find any documentation regarding "GlideSessions.lockOutSessionsInAllNodes"we have created two UI pages.In 1st UI page we are authenticating users by taking username and password as input and we are trying to log that user (whose username ...
Hi, We are having an issue at present in our dev instance. When a user opens an existing incident not opened by themselves or in their queue they cannot see the work-notes or additional comments? If an admin or the user who created the ticket opens i...
The crux of the issue is (while testing in a non-prod instance):Added a reference varable to the sys_user table called 'Default Group' (u_default_group), which refers back to the Group Member list (sys_user_grmember).In the User form, when I click th...
Hello Folks,I am trying to integrate ServiceNow with Windows Active Directory (Server 2012 R2). I did the following steps based on wiki tutorial Configuring ADFS 3.0 to Communicate with SAML 2.0 - ServiceNow Wiki so far1. Configured ADDS, ADFS, DNS, ...
We are working on implementing the Test Management plugin and I had a question. I notice that if I create a Test Plan, add Test Cases and select "Notify Tester" I am then unable to get any test cases added to show up for the added test takers. An...
Hi Team,I am new to service now I want to change column view in "My Open Tickets" and "My Closed Tickets".
Need to create a service request once the request for new laptop is created it should go for asset management approval.Parallelly 6 tasks need to be generated Task 1:To Asset admin create information about what type of laptop being assigned to th...