We want to give a group of non-ITIL users access to see all of the requested items for a specific Service Catalog Item. I've completed the following: Created RoleCreated GroupCreated an ACLCreate an Application Menu Not sure what else I need to do to...
I have a variable ina a catalog item that references the user table. I need the following functionalities in that variable: 1. Along with first name. the variable should also allow searching a user by the last name - I have used the following attribu...
Hi All, There is a need to debug SQL statements that are executed within a scriptinclude / transform map's onbefore script for the purpose of facilating indexing via database. However on node logs / debug sql during execution - the gliderecord class...
Hi Team, How to add manual approvals in change request form for normal type of change requests and sent out an email after approval task is manually added Thanks Raj
Hi Team, How to enable edit and new button in Approvers related list (List control) in Change request when state is New ? Thanks Raj
Hi all, I have been tasked with updating our priority matrix from the default 3x3 to a 4x4 model. I will need to update the existing choice lists for the impact and urgency fields too. Is there a way to update the choice lists, as well as the priorit...
When i click on the "ictview" its navigate to the native view on one click. when i open any record(menu item in fig 2) there and reload that form that record comes under the portal (which should not comes in fig 3) as the session is not logout,, ...
The Business Service [cmdb_ci_service] table in our dev instance has been showing a row count 22 higher than the number of records viewable in the table for at least a week. While preparing for a change, I deleted all the records in the table, using ...
Hi, can someone assist me to script this kind of payload (yellow highlighted) <name>The name of the downtime</name> <action name="ENFORCE_ON_REPORTS"> </action> <approver>The approver name</approver> <category>1</category> <notifica...
Hello everyone, I'm implementing the Change Management area and was wondering if it was best practice to edit the OOTB change workflows or copy the OOTB workflows and edit that copy? Also, how do I define what workflow a change type uses?
We are trying to create multiple request items thru an excel file. excel file is uploaded thru a service catalog on a Service Request and a work flow behind it copies excel file from Request to the Transform map. In the Transform map 'onBefore' scrip...
how we can take the csat survey for incident and SR
Hi, I have a requirement have a single line text variable. In that variable the length should be minimum 15 characters and maximum 30 characters and it should not allow special characters. Can anyone help me how to achieve this in single line text fi...
How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form I need to concatenate "International dailling code" and "Landline Number" into "Landline" Var...
I am trying to create a way for an incident to be reviewed by a peer on the team before it can be resolved. I went with the out of the box group approval, but the issue is that the person requesting the approval (the person assigned to work the ticke...
