I need to be able close a TASK w/State of Cancelled and populate the Closed field with date & time. That action in turn needs to close the RITM w/Stage and State of Cancelled and populate the Closed field with date & time. Then that action needs to c...
When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...
I'm sure this is a simple rookie graphical workflow editor mistake, but I'm trying to change the task escalation field from a task SLA workflow. I'm using the "Default SLA workflow" as the base workflow.I see that the Set Values utility doesn't dot-w...
Currently looking to stand up Event Management in SN and trying to scope the work. Tying to figure out how to scope things. High level of what we are planing to to- Configure/set up the event management module- Integrate with monitoring systems to en...
I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...
Hi All,For P1 incidents ,I have a choice field 'rca_status' which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...
Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...
Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...
I am trying to check if the field is null in an encoded query, tried using =NULL and ="" and doesn't seem to be working.gr.addEncodedQuery('owner_group=wintel^state=6^assigned_to=""^EQ');Any ideas?Thanks
Hello everybody. This is my first post here so apologies if I am doing anything stupid. So, I am trying to create a service catalog record producer to take some inputs from the user (obviously) but I also need to get a parameter from the URL. I have ...
I am trying to hide some of the choice in a reference type field depending on which group the user is part of, at first i was trying to filter it based on what the u_assignment_group field was set to on the form, this is the client script i was usi...
I would like to create a new choice field using the Form Design. For the choice list inside this newly created choice field, I want it to be able to reference to a table's column field. Let's say the "u_place_holder" table with the "department" field...
Hi,I want to understand exactly what is the purpose for cmdb_ci_computer_room field?I want to be able to organize the maintenance plan for some especific rooms for videoconference, meeting, trainning, etc.. Can I use this field for this?In the su...
Hi everyone,I might be missing something. I'm looking at my change schedule module (the calendar) and it's not showing items that are outside of my maintenance window in red/maroon.The maintenance window is set up correctly and when I hit the conflic...
I can't figure out why the metric does not create an instance if I am "watching" sys_updated_by or sys_mod_count. Has anyone else had a problem like that? I have one metric definition that is a script calculation and another setup as a field value d...