SLM PA Dashboard (com.snc.pa.sla.overview) plugin doesn't include dashboard

[Mike McCall]

I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard.

When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, breakdowns, even full reports)...but there's no mention of a Dashboard record or the new module that's supposed to link to it. Am I doing something wrong?

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Here's what I expect to see, based on the documentation:

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UPDATE: ServiceNow Support later confirmed that the main dashboard is no longer part of this plugin.

If anyone is looking to build an SLA dashboard with platform analytics, though, I still recommend installing this plugin. It at least comes with helpful indicators to get you started on a custom build!

[Dr Atul G- LNG]

Hi @Mike McCall 

What do you mean by Actual Dashboard? Could you please share a screenshot?

[Mike McCall]

Good question! I've added a screenshot to the main post.

[Dr Atul G- LNG · Accepted solution]

Hi @Mike McCall 

I installed this plugin in my PDI, but unfortunately, I’m also unable to see the dashboard. It looks like it has been deprecated but not yet updated in the documentation. Please log a ServiceNow support case for this.

[Mike McCall]

Good suggestion! ServiceNow Support later confirmed that the main dashboard is no longer part of this plugin.

If anyone is looking to build an SLA dashboard with platform analytics, though, I still recommend installing this plugin. It at least comes with helpful indicators to get you started with a custom build!