SLM PA Dashboard (com.snc.pa.sla.overview) plugin doesn't include dashboard

Go to solution
Mike McCall
Giga Guru

‎11-05-2025 07:42 AM - last edited 4 hours ago

I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard.

 

When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, breakdowns, even full reports)...but there's no mention of a Dashboard record or the new module that's supposed to link to it. Am I doing something wrong?

 

------

Here's what I expect to see, based on the documentation:

MikeMcCall_0-1762358153595.png

 

------

UPDATE: ServiceNow Support later confirmed that the main dashboard is no longer part of this plugin.

 

If anyone is looking to build an SLA dashboard with platform analytics, though, I still recommend installing this plugin. It at least comes with helpful indicators to get you started on a custom build!

0 Helpfuls
  • 612 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
In response to Mike McCall

‎11-05-2025 08:47 AM

Hi @Mike McCall 

I installed this plugin in my PDI, but unfortunately, I’m also unable to see the dashboard. It looks like it has been deprecated but not yet updated in the documentation. Please log a ServiceNow support case for this.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

5 REPLIES 5

Go to solution
maksymilian
Tera Contributor

‎12-16-2025 03:40 AM

Same problem here! 

The documentation and learning courses often lag behind platform changes. Many older guides still reference Performance Analytics menus even though Platform Analytics is now the standard.