SMS notification in ServiceNow

[sharsha]

How to configure SMS notification for a Incident record in ServiceNow?
I want to send a SMS to a phone number once the related Incident is moved to 'closed' state in the system.

Please advise.

[Tanushree Maiti]

Hi @sharsha 

Have you gone through it:

Send SMS with Twilio, Notify and Flow Designer

https://www.youtube.com/watch?v=PdhXslw9K_I

[sharsha]

@Tanushree Maiti  we're not supposed to use Notify in our instances(It is disabled), how can we achieve this requirement using just Twilio configuration,

please advise. Thank you for your response.

[Tanushree Maiti]

Hi @sharsha 

Check this : Twilio Configuration in ServiceNow 

[Dr Atul G- LNG]

Hi @sharsha 

Greetings 

I read other replies and as a platform owner I will say use ootb way that is notify. First you will get support from ServiceNow in case any issues and 2nd it's ootb.

Tivoli is another way but it's integration and demand a licence and cost and end to end setup. There are many blog you will find for this but still recommend go ootb.