snc_read_only

[zishan khan]

Hi Community Members,

I want to allow users to have backend view of the fulfiller access but as a read-only mode and additionally, to allow write access to the additional comments field . I tried giving user the "til" and "snc_read_only" role but it is making all the fields (for incident table) as read only including the additional comments field also. How can we make the additional comments writable? 

[Anurag Tripathi]

Hi,

You cant get that working with snc_read_only, As soon as you give snc_read_only the user account will not have any write capability and what they can see depends on what other roles / access they have.

For your requirement you will have to create a new role and write ACLS to achieve what you are looking for.

[Robbie]

Hi @zishan khan,

The 'snc_read_only' role does exactly that. Regardless of any combination of roles that are also assigned to a given user, the 'snc_read_only' will always ensure that read-only access is provided. No write access to any field is possible.

You have a couple of options to explore and test depending what has already been implemented on your instance:

- Check both the following roles 'sn_incident_read' and 'sn_incident_comments_write' with this second role being you're most likely suitable option

- Depending on what's been implemented on your instance already, you may to have to create/update existing ACL's in order to achieve your requirement.

@zishan khan To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[Umesh Dubal]

hi @zishan khan 
The "snc_read_only" Role gives only the read access if you want to give write access then create a new ACL to write 

[Robbie]

Hi @zishan khan,

Did you see my earlier response? 

The 'snc_read_only' role does exactly that. Regardless of any combination of roles that are also assigned to a given user, the 'snc_read_only' will always ensure that read-only access is provided. No write access to any field is possible.

You have a couple of options to explore and test depending what has already been implemented on your instance:

- Check both the following roles 'sn_incident_read' and 'sn_incident_comments_write' with this second role being you're most likely suitable option

- Depending on what's been implemented on your instance already, you may to have to create/update existing ACL's in order to achieve your requirement.

@zishan khan To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie