Software Asset Management Counters

[rosa8]

I am currently trying to set up Software Asset Management. Our system is on Berlin Patch1. MS Office 2007 is the first software that is being set up. The software counter license type is set to 'By number of users' and Installs per license is set to '2'. It is my understanding that if a user is assigned 2 computers it should count as 1 license. If a user is assigned 3 computers, it should count as 2 licenses. It currently seems to be ignoring the 2 installs per license and is counting 1 per user no matter how many computers are assigned to a given user.

To complicate this even more, Microsofts agreement is that you can count 1 license per user if one of the computers is a desktop and the other a laptop. You cannot use it for 2 desktops or 2 laptops. Does anyone have any idea on how you would calculate that? Is Service Now designed to do such a count.

Thanks,
Rosa

[Valor1]

I'm using demo data. Here's what it looks like

[pavankum]

I would like to use counter based on users in case if we are not using the Installed on field.
BTW we do not use discovery tool.
could you please help me to count software installations based on users.

Thanks in advance...