Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...
Hi All,I am new to UI builder. We are building the custom workspace. in list view beside to user name the user's avatar also needs to display. Like it should be combination of users avatar and username. so kindly provide any idea to achieve this
The average expense pertaining to each ticket.
We’d like to provide feedback on the integration between Problem Management and Change Management and share a use case where the current model creates a gap in traceability.In our operating model, problem records are owned by problem coordinators, wh...
Hi Team,I need to write a Query Business Rule where the short description contains "test12334", and only members of two groups (Group A and Group B) should be able to see those tickets in the list view in the catalog task. Could you please provide th...
Hi Experts, I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (tabl...
Hi Team,We are facing an issue with syncing Additional Comments between Idea and Story.When additional comments are added on the Idea (for example, by the Idea Submitter) and a Story is created from that Idea, the comments are copied to the Story. Ho...
Hello,I've a requirement to display the image with in the variable set popup. We have a catalog item with variable set. User is going to add the rows by populating some variables data (ex variable is 'part') . When the user selected the part variable...
Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...
Hi All,Is it possible to display different tooltips for the same choice in a string field depending on the value of a category field? Thank you!
Hello All,So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.I want to achieve it through state flow is it possible?If yes can you please guide @An...
We have a requirement to apply anonymization in ServiceNow, but only under specific conditions. For example, anonymize sensitive fields (like caller name, email, etc.) only when an Incident record is in a Closed state.Has anyone implemented condition...
I need to generate a server name based on already existing server names. The method right now is: -user submits a request via the catalog item-script include + client script generate a new name in the following manner:-look at the server name in the ...
Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...
Anyone know how to "watch" a field to find out how it is being turned to ReadOnly? I have tried the session debugger and I can only select "Entire session". if I do that, then my ServiceNow session just crashes and I do not get any useful data.
