Does "On-Call: Escalations by Email" populate the Assignee field with a user?
Does "On-Call: Escalations by Email" populate the Assignee field with a user?
Forum Posts
Seeking Best Practices for Automated Ticket Auditing, Ticket Quality Scoring, SLA Compliance Monitor
Hi Team,Evaluate and implement ServiceNow capabilities to automatically audit tickets and measure ticket quality, SLA adherence, and documentation compliance, reducing manual review efforts and improving overall service management governance.Today, t...
Resolved! New Change Management Request, limit Assignment Groups
I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018')...
Search functionality not working in employee center for end users
Search functionality not working in Employee center for end users,but working for meas i am a admin, but while checking with imporsenationg with users profile getting the below error.
Resolved! Changing category on published article creates new version but old article stays active
Changing category on published article creates new version but old version stays active under old categoryQuestions:1. Is this expected behavior when changing category on a versioned published article, or did the supersede fail to complete?2. Why are...
Requested For Variable Showing Logged-in User on RITM/SCTASK
Hi Team,I'm facing an issue with a catalog item that uses a Variable Set containing a Requested For reference variable.On the catalog form, the correct user is selected. After submission, the Requested For field on the RITM and SCTASK records also sh...
Can Walk-Up Appointments Support 12-Hour Appointment Windows
Hi everyone, Has anyone successfully configured 12-hour appointment windows for ServiceNow Walk-Up Experience appointments? I'm trying to add new appointment window choices for:7:00 AM - 7:00 PM7:00 PM - 7:00 AMHowever, I haven't been able to get the...
Resolved! Workspace issue. Page not found.
I have a created a custom workspace and added dashboard page as home page. Dashboard page have reports within it. When I click on the score report, it should show me the list of records. But unfortunately I am getting"The page you are looking for cou...
How to Remove the mailbox Access for the offboarding user via Automation
Hi all,I'm building an employee offboarding automation in Flow Designer (Zurich) using the Microsoft Exchange Online spoke. As part of offboarding I need to:1. Remove the leaver's access (Full Access and Send-As) to any shared mailboxes they had.2. C...
How to disable Toggle currency feature
How to disable Toggle Currency. i want to disable this feature
How to retrieve Multi-Row (MRVS) values and include them in the RITM or Approval Description
Hi Everyone,I have a requirement to include the values from a Multi-Row Variable Set (MRVS) in either the RITM Description (sc_req_item.description) or the Approval Description (sysapproval_approver.description) when a catalog item is submitted.I kno...
Attach attachment in incident from SOW
Hi, In the Service Operations Workspace, when I attach a Knowledge Base article to a Major Incident using the bell (Notifications) icon on the right-hand side, a message is automatically posted to the Work Notes of the incident.(In the activity secti...
Remove few attributes from widgets while using it for in variable of catalog item
Need to remove few attributes from widgets while using it for in variable of catalog item, I have created custom widget from OOB "SN Desktop Filter " cloned. I want to remove few field from it. Can we remove it for specific requirement.Thanks.Pratik...
Configuring a new article template
I am working on configuring Knowledge Center workspace and one of the issues I'm running into is with a new article template. I've created the new template, and when I attempt to create a new article from it, the left hand details section does not po...
