Hi All, I have requirement while inserting the link in KB article the default " Open link in " option should be "New Window", as mentioned in the screenshot.Anyone aware of this please let me know how to proceed.Thanks,
Hi everyone, I’m currently exploring the ServiceNow REST APIs for a project where we need to submit a catalog item in a single API call. Specifically, I am testing the following endpoint:POST /api/sn_sc/servicecatalog/items/{sys_id}/order_nowAccordin...
Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...
Hi Team, Currently if any Technician attaches attachment on SCTASK,it is not visible on ESC Portal.But If attached on RITM Level,it is visible on ESC Portal.Can anyone give me any suggestions how I can achieve so that if added on SCTASK,should displa...
Hi Community, I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow ...
Hi All,In the Change Request table, I have two reference fields:Incident (reference to incident table)Demand (reference to dmn_demand table)When I select an Incident, the reference field correctly displays the Incident Number.But when I select a Dema...
Hi Community, Good dayI am checking my ACLs, found a weird thing that the acl is showing me the list of roles. Can anyone help me on this?thanks
Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.
Good Morning all we have just updated to Washington i have come on this morning to find that one of the schulded jobs that run every two hours is now generating this error Import Error: Evaluation error: JavaScript evaluation error on:var remoteFileI...
My requirement is that If any End user submits request in Service now then once the request is approved the license should be automatically assigned in the Adobe Admin Console and related tasks in Service now gets closed and in case of termination of...
Scenario: In enhancement req table when state is changed from pending vendor to WIP(or other state), we need to update the total pending vendor time field with duration between pending vendor & WIP Here I have created duration type field which will...
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance
Good evening.!We have a Catalog Form being used on an Order Guide. Requirement is, in the "Requested For" variable, we need to select multiple users and it should create separate RITMs with their separate Flows. Is it possible to achieve this bulk re...
Hi Community, Good day! I am stuck on a requirement. Scenario:I have an Incident table, and I have created a catalog item with the same variables as the incident record. The number variable is a multi-row selector, while the other variables match th...
Hi all, We use a Recipient List to dynamically build our Major Incident recipients, this works great within Task Communications Management. The recipient list is added to the email client template when sending Comms for a P1/P2. What I want to achiev...
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