Hi Team,I’m facing an issue with the Save button in Service Operation Workspace related to the OOB Declarative Action genai_save_assign_direct.Script Condition:!current.isNewRecord() && current.canWrite() && new sn_itsm_gen_ai.NowAssistItsmGenAIUtils...
Core reports showing correct percentages and converted next experience is incorrent Create a Column report in Next ExperienceTrend by: Closed; Aggregation period: Month; Multiple series by Result/StateEnable Data labels: PercentageObserve: Backed out...
Hi Community,I have a requirement to display a Knowledge Article link next to the Notifications checkbox on the sys_user_delegate form.For example:Notifications ☑ | View Knowledge ArticleThis sys_user_delegate form is not a custom widget or UI Builde...
how to to delete the process flow formatter
Hi, In the Major Incident Workbench, under the Outages section, there is a Create button that allows users to create an outage record. The requirement is to restrict this functionality based on the state of the associated Major Incident Expected Beh...
Is AI Lens out of the box? Do I have to give my users a role to be able to use it?
Hi,can anyone help me on this ..fo rthe catalog item variable i want to make it few label variables as BLUE coclor .how we can achieve this
We have a new requirement to automate incident creation from emails. Currently, when users face an issue, they send an email to the Service Desk mailbox, and the Service Desk team manually creates an incident based on the email. To automate this pro...
Has anyone implemeted or configured script action, please help me with Scenario_ want to know how it is configured and how it works
Hello everyone, could someone please share a few real-time Flow Designer scenarios suitable for someone with 3 years of experience to practice? Thanks!
Hi everyone,I’m trying to clarify the licensing and provisioning model for Moveworks for ITSM, particularly with the current ITSM Foundation / Advanced / Prime packaging.ServiceNow’s current ITSM pricing page shows:ITSM Foundation → Moveworks for ITS...
I need to submit a Catalog Item during a test, but there is a mandatory attachment field. The issue is that when using "Set Variable Values" the input appears as a String/Single Line Text field, so I can't mock a generic image (for example) which w...
We are integrating ServiceNow with Azure Logic Apps. The Azure team is planning to use the ServiceNow Connector for the integration from their console and has requested the creation of a dedicated AD-based integration user account for authentication...
Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...
Hi Team,I have implemented a record producer in which I have a request type dropdown with 2 options - Option1 and Option2. When Option1 is selected, it should display variableA and when Option2 is selected it should display variableB. This is workin...
