Hi Everyone,I would like to learn more about the "First to Breach" feature introduced in the SLA Timer Configuration in the Zurich release.Could anyone help me understand:The key benefits of using this featureTypical use cases where it is recommende...
Hi everyone,I’m facing a classic architecture dilemma with a client requirement and would love to get your insights or creative solutions on this.The Requirement: The client wants a single dashboard List View where an approver can do two things simul...
Hi All, When I try to tag someone in an incident record in classic view, I get the records but it says - "Cannot Access Record" while in some records, it works fine. I want to know how does this functionality work and how can I modify the functionali...
Hi Team,I need some help with suppressing duplicate notifications.Use case:This applies to a specific set of catalog items.Approval flow:Request Submitted → Manager Approval → Group A Approval → Group B ApprovalThe standard approval notifications are...
User reported that he is not able to fill the survey for the ticket resolution. After clicking on Take the Survey showing up this -You are not authorised or the record is not valid. We tried impersonating that user and we are able to fill the survey....
Which third-party applications can be replaced by a ServiceNow Standard ITSM license subscription within an organization?
RCA type Problem task creation should allow only on problem RCA state and that should allow only if the logged in user have the problem manager role using ACL. guide me on this
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Good afternoon.!On our "CSM/FSM Configurable Workspace", whenever we update the Short Description field on Form view, it also needs to update it automatically on the List view, without allowing us to refresh it continuously.It works in Test instance,...
As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. Is ...
Hi there, i just realised that out of the box a person can approve a change request via email and use the same email to reject it 15 minutes later. is this correct?I know i can customise the inbound action but is the OOB inbound action allow users fo...
Good evening.!We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.Dev instanceBut if we suddenly zoom...
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
HiPlease advicewhich role need to give to get access for draft knowledge article
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
