Some fields are incomplete: error coming in portal

[Debojyoti]

Some fields are incomplete:  - this error is coming in portal for not filling the values for mandatory field ,  but after submitting the form also this error is staying on the form , its not disappearing for some users and for some users its disappearing .

can anyone help on this how to solve this ?

[SumanthDosapati]

Hi @Debojyoti 

In your onSubmit client script you can write the below line to clear all error messages before submitting.

g_form.clearMessages();

Mark as correct or helpful if it works.

Regards,

Sumanth

[Musab Rasheed]

Hi @Debojyoti ,

Go through this below KB article. Mark my answer as correct if that helps.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717045

Regards

[Debojyoti]

hi @Musab Rasheed ,

the issue is - after submitting the form also the error is  staying on the page for some users .

[Musab Rasheed]

What type of mandatory field is that.? Are they allowed to submit form and only error is not going.?