Resolved! what is SLA template??
sla template?
Forum Posts
Windows WMI Discovery Probe
I'm looking to discover windows server through WMI access, and I have googled to get most out of it, even though I lack some data from the discovery viz., File System, Disk space Info, netstat.I gave WMI Security access at Root level for the user and...
Change Request back to draft
Does anyone allow users to send Change Request back to draft at will? So, rather than sending it back to Draft only based on a rejection, allow a user to click a 'reset' button or somehow manually send it back to Draft?
Resolved! REST API: Updating Change Request State or Title
Hi all,I've run into something that might be a bug, but I'd like some feedback from the community. My instance is about 20 months old; we started on Eureka, upgraded to Fuji and now we are on Geneva Patch 5.I'm working on the Change Request table thr...
Trigger a notification when a variable is updated
Out of the box Service-Now does not have a notification generated when someone updates a variable in a request item. Our technicians have requested that I look into adding this functionality into our instance as we have many workflows where we hold...
Resolved! Bulk Asset upload
Hi Team,I am trying to upload bulk assets in servicenow and its working as well. I have downloaded the hardware asset excel template(alm_hardware.xls) for asset import. But I dont see "Model","Model Category" in the column list of the downloaded te...
Blue notification box
We run the Helsinki version of ITSM that adds these blue banners to indicate a certain procedure is to be followed for a specific customer.They were yellow in the previous versionUnfortunately these procedures are applicable only under certain circum...
Resolved! Hide related lists
Hi, If I have a related list called action and a field in a form called action no. Is it possible to just hide the action related list and no other related list tabs? Thanks
How to setup overlapping shift pattern in oncall-scheduling ?
HiI am exploring the oncall scheduling to reflect the below shift patterns - however I am unable to enter a shift which has an overlapping:Shift Pattern:1:7am-3pm2pm-11pm10pm-7amWeekend On call standby2:12 hours shift7am-7pm7pm-7am4 days working, 3 d...
Resolved! Why is Workflow Timer Script is not firing?
I have a simple workflow that includes a timer activity. I'm simply setting the answer to a value of 10 just for simple testing purposes. The problem is that the time just sits there and hangs. It never moves onto the next activity. The odd thing i...
Resolved! Problem Management Roles in SNow
Anyone have the roles and definitions for the Problem Management module in SNow? I have the ITIL roles and need to compare and contrast.
Resolved! change management - rollback
Hello Experts,I want to rollback in change management but the event is table driven not workflow driven. I mean - at any time if someone recalculate the risk, client want to rollback to initial state immediately.To accomplish we have a flag field and...
Deep Linking
We are trying to create direct links to our ServiceNow ess_portal from an external site. We are using SSO.I can use the Deep Link Generator found here Deep Link Generator | John Andersen to generate the deep links. The user is redirected to the...
GlideElement
Hi Guys, Can anyone tell me the difference between gr.getValue(FIELDNAME); and gr.FIELDNAME;?/ Thanks in advance
CI's at resolution
HelloDoes anyone have any experience in introducing CI's at resolution also?Ideally I want all of our incidents to be opened with the CI the customer see's so for example - Outlook.Then when the team resolves the incident I want them to complete the ...
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